Receptionist

Kendrick Recruitment; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Durban is seeking a well-presented and professional Receptionist to join the front office team. The successful candidate will create a welcoming atmosphere for guests, manage check-ins and check-outs, and handle guest enquiries. Previous reception experience in a 5-star environment is highly advantageous, along with excellent communication skills. The role offers a salary of R6 – R8 per month, negotiable depending on experience.

Qualifications

• Previous reception or front‑of‑house experience in a 5-star hospitality environment is highly advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in computer systems and hotel management software beneficial.

Responsibilities

• Welcoming guests upon arrival and providing exceptional service throughout their stay.
• Managing check‑ins and check‑outs efficiently and accurately.
• Handling guest enquiries and resolving issues promptly and professionally.
• Answering phones, managing reservations, and coordinating with other departments.
• Maintaining a polished and professional front desk environment.

Skills

Communication skills

Interpersonal skills

Organisational skills

Problem-solving skills

Attention to detail

Tools

Hotel management software

Job description

Job Description Receptionist | Luxury Hotel | Durban

Kendrick Recruitment is seeking a well‑presented and professional Receptionist to join the front office team at a luxury hotel in Durban.

The successful candidate will play a key role in creating a welcoming atmosphere for guests while ensuring smooth daily operations.

Key Responsibilities

• Welcoming guests upon arrival and providing exceptional service throughout their stay.
• Managing check‑ins and check‑outs efficiently and accurately.
• Handling guest enquiries and resolving issues promptly and professionally.
• Answering phones, managing reservations, and coordinating with other departments.
• Maintaining a polished and professional front desk environment.

Requirements

• Previous reception or front‑of‑house experience in a 5‑star hospitality environment is highly advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in computer systems and hotel management software beneficial.

Package

• Salary: R6 – R8 per month (negotiable depending on experience).