Receptionist

Vine Partners; Cape Town; On-site; ZAR 120 000 - 160 000; Full time

Job summary

A professional service company in Cape Town is seeking an experienced Receptionist to be the first point of contact for visitors and clients. The ideal candidate will have 2-3 years of experience, excellent communication skills, and proficiency in MS Suite. This role includes front desk management, administrative support, and customer service responsibilities, ensuring a welcoming atmosphere and smooth operations.

Qualifications

• 2 – 3 years’ experience as a receptionist and/or administrative assistant.
• Proficiency in navigating any ERP system.

Responsibilities

• Greet and welcome visitors and clients in a professional manner.
• Maintain a clean and organised working area.
• Perform general administrative tasks such as filing and organising documents.
• Address client inquiries and resolve issues promptly.

Skills

Excellent verbal and written communications skills

Ability to multitask and manage time effectively

Attention to detail

Friendly demeanor and professional attitude

Education

Matric / Grade 12 (NQF Level 4)

Tools

MS Suite

Job description

To serve as the first point of contact for visitors and clients, ensuring a welcoming and professional atmosphere, providing excellent front-line service and administrative support to ensure smooth daily operations.

Know‑How, Technical Skills and Experience (n. of years and where)

• Matric / Grade 12 (NQF Level 4) is essential
• 2 – 3 years’ experience as a receptionist and / or administrative assistant
• Proficient in MS Suite with ability to navigate on any ERP system

Behavioral Competencies / Personal characteristics

• Ability to work independently and as part of a team
• Attention to detail
• Excellent verbal and written communications skills with the openness to taken instructions
• Accountability and dependability
• Ability to multitask and manage time effectively
• Friendly demeanour and a professional attitude

FRONT DESK MANAGEMENT

• Greet and welcome visitors, clients and employees in a friendly and professional manner
• Answer and direct calls asking the appropriate questions, take messages and manage inquiries effectively
• Maintain a clean and organised working area

ADMINISTRATIVE SUPPORT

• Perform general administrative tasks such as filing, archiving, organising documents, printing, etc.
• Assist with the preparation of documents for staff
• Manage incoming and outgoing mail and packages, ensuring proper distribution to relevant people
• Retrieve a list of outstanding invoices from the system and ensure the list is sent to the customer representatives
• Effectively and efficiently load orders onto the system
• Update stock movements as and when required
• Order and check printer toner levels and attend to service updates for the printer with the service provider
• Communicate with Bookkeeper on minimum levels bottled water for the dispenser
• Book in Productions on the system and print for beltplant

CUSTOMER SERVICE

• Address client inquiries and resolve issues promptly and professionally
• Provide accurate information regarding company products and policies
• Escalate customer concerns to the appropriate department when necessary

COLLABORATION & COMMUNICATION

• Participate in team meetings and contribute to company initiatives
• Communicate messages and information to the relevant team members
• Support HR or other department in employee recruitment activities