Receptionist

Newmark Hotels; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality group in Cape Town is seeking a professional receptionist to deliver exceptional service to guests. Responsibilities include check-in/out procedures, addressing guest inquiries, and maintaining the reception area's organization. The ideal candidate must possess excellent communication skills, a friendly demeanor, and prior experience in guest services. This role offers an opportunity to contribute to a memorable guest experience.

Qualifications

• Must have previous front desk or guest services experience in a hotel setting.
• Familiarity with hotel software systems is a plus.

Responsibilities

• Welcome all guests with professionalism and warmth.
• Perform accurate check-in and check-out procedures.
• Address guest inquiries and complaints promptly.
• Respond to telephone and email inquiries in a timely manner.
• Process guest payments and manage billing accurately.
• Maintain knowledge of hotel amenities and local attractions.
• Liaise with other departments to meet guest needs.

Skills

Exceptional communication and interpersonal skills

High level of professionalism and grooming

Friendly and service-oriented demeanor

Ability to multitask under pressure

Attention to detail

Team player with proactive attitude

Basic computer literacy (MS Office, email, OPERA PMS)

Education

Grade 12 / Matric certificate

Hospitality-related qualification

Tools

Opera PMS

Job description

Job Advert Summary

Job Advert SummaryTo deliver a warm, professional, and efficient welcome to all guests and visitors. As the first point of contact, the receptionist ensures a seamless, memorable experience from arrival to departure, embodying the hotel's commitment to outstanding service.

Minimum Requirements

• Exceptional communication and interpersonal skills.
• High level of professionalism and grooming.
• Friendly, patient, and service-oriented demeanor.
• Ability to multitask and remain composed under pressure.
• Meticulous attention to detail.
• Strong team player with a proactive attitude.
• Basic computer literacy (MS Office, email, OPERA PMS).
• Grade 12 / Matric certificate required.
• Hospitality-related qualification is advantageous.
• Previous front desk or guest services experience in a hotel setting preferred.
• Familiarity with hotel software systems (e.g., Opera PMS) is a plus.

Duties and Responsibilities

• Welcome all guests with professionalism and warmth upon arrival and departure.
• Perform accurate check-in and check-out procedures using the Property Management System (PMS).
• Address guest inquiries, requests, and complaints promptly, courteously, and effectively, escalating when necessary.
• Respond to telephone calls and emails in a timely and professional manner.
• Process guest payments and manage billing with attention to detail and accuracy.
• Maintain thorough knowledge of room availability, hotel amenities, special offers, and local attractions.
• Liaise with other departments (Housekeeping, Maintenance, etc.) to ensure guest needs are met efficiently.
• Keep the reception area clean, organized, and presentable at all times.
• Carry out administrative tasks, including filing, report preparation, and shift handovers.
• Adhere to all safety, security, and operational procedures.