Reception Shift Leader

Hospitality Hire; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality establishment in Cape Town is seeking a Hotel Reception Shift Leader to manage front desk operations. The ideal candidate will possess at least 2 years of experience in a supervisory role within a 4 or 5 star hotel, along with excellent communication skills and OPERA experience. This position offers competitive salaries and benefits, set in a vibrant location between the city and the ocean.

Benefits

Competitive salaries

Excellent benefits

Inspiring work environment

Qualifications

• Minimum 2 years of Front Office Supervisory or Reception Shift Leader experience in a 4 or 5 star hotel.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Calm and motivating leadership style with a team-first approach.

Responsibilities

• Lead the front desk team to deliver seamless, welcoming service.
• Maintain a professional lobby atmosphere while managing guest flow.
• Mentor, motivate, and develop your team to reflect service excellence.

Skills

Excellent communication and interpersonal skills

Organisational ability

Leadership style

Education

Matric certificate (Grade 12)

Hospitality qualification

Tools

OPERA

Job description

Because first impressions begin at the front desk.

At The President Hotel, we believe that first impressions set the tone for every guest journey. A warm smile, an efficient check-in, and genuine attention create the kind of moments guests remember long after they leave.

Our Hotel Reception Shift Leader ensures that every interaction at the front desk is more than just a transaction, its the beginning of a memorable experience.

The President Hotel is entering an exciting phase of growth and transformation, and we are creating new opportunities for talented individuals to join our team. This is a newly created role designed to support our journey as we expand and elevate our service.

Preference will be given to Cape Townbased applicants.

What We're Looking For

We're searching for a hospitality professional who leads with warmth, confidence, and precision.

The ideal candidate will have:

• A valid South African ID
• A Matric certificate (Grade 12)
• Hospitality qualification will be an advantage
• Minimum 2 years of Front Office Supervisory or Reception Shift Leader experience in a 4 or 5 star hotel with OPERA experience
• Excellent communication and interpersonal skills with a polished, professional demeanour
• Confidence in managing guest enquiries, feedback, and complaints with empathy and efficiency
• Experience with hotel property management systems (Opera experience) Essential
• Strong organisational ability, reliability, and attention to detail
• Flexibility to work shifts, including evenings, weekends, and public holidays
• A calm and motivating leadership style with a team-first approach

What You'll Do

• Lead the front desk team to deliver seamless, welcoming service from check-in to check-out
• Maintain a professional and efficient lobby atmosphere while managing guest flow and room allocations
• Handle guest queries and resolve challenges with care and professionalism
• Mentor, motivate, and develop your team to reflect the service excellence of The President Hotel
• Collaborate with other departments, housekeeping, concierge, and reservations to ensure smooth operations and exceptional guest experiences
• Maintain high standards of presentation and service in all front office areas
• Lead by example, setting the tone for professionalism and positivity throughout the team

Why Join The President?

Here, leadership is about more than managing, its about connection, care, and consistency.

As part of The President team, you'll be supported in your growth, recognised for your contributions, and surrounded by passionate hospitality professionals.

We offer competitive salaries, excellent benefits, and an inspiring environment where excellence meets opportunity.

Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, The President Hotel features 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and exceptional event spaces.

It's not just a place to work, it's a place to belong.

Applications

Closing date : 16 October 2025

All applications will be carefully reviewed. If you don't hear from us within two weeks of the closing date, please know that while we cannot respond to every applicant, we sincerely appreciate your interest in joining our team.

We hope another opportunity arises where you can apply again in the future.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan.