Reception Shift Leader

HR Genie; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel in Cape Town seeks a Reception Shift Leader to ensure exceptional guest experiences at the front desk. Ideal candidates will have significant hotel experience, strong leadership skills, and a passion for delivering high-quality service. Responsibilities include managing guest interactions and leading a team to provide top-notch hospitality. Benefits include competitive salaries and growth opportunities.

Benefits

Competitive salaries

Thoughtful benefits

Inspiring workplace

Qualifications

• At least 2 years experience in hotel front office, with 1 in a supervisory role.
• A valid South African ID or work permit is required.
• Confidence in handling guest inquiries and complaints effectively.

Responsibilities

• Lead the front desk team to provide seamless service from check-in to check-out.
• Handle guest inquiries and resolve challenges with care.
• Coordinate with housekeeping and concierge for efficient service.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Leadership skills

Problem-solving skills

Education

Matric certificate (Grade 12)

Hospitality qualification

Tools

Opera property management system

Job description

Because first impressions begin at the front desk.

At The President Hotel, we believe that first impressions set the tone for every guest journey. A warm smile, efficient check‑in, and thoughtful attention create the kind of moments our guests remember long after they leave. Our Reception Shift Leader is the person who ensures that every front desk interaction is more than just a transaction, its the start of a memorable experience.

The President Hotel is entering an exciting phase of growth and transformation, and we are creating new opportunities for a Reception Shift Leader to join our Front Office team. This is a newly created role, part of our journey forward as we expand and elevate our service.

If you are organised, confident, and passionate about leading a team that delivers world‑class hospitality, this opportunity is for you.

What Were Looking For

• A valid South African ID or work permit
• A Matric certificate (Grade 12), with a hospitality qualification an advantage
• At least 23 years recent experience in a hotel front office, with 1 year in a supervisory or senior role
• Excellent communication and interpersonal skills with a polished, professional demeanour
• Confidence in handling guest enquiries, feedback, and complaints with care and efficiency
• Experience with hotel property management systems (Opera experience preferred)
• Strong organisational skills, reliability, and attention to detail
• Flexibility to work shifts, including evenings, weekends, and public holidays
• A calm and motivating leadership style with a team‑first attitude

What Youll Do

• Be the face of calm and confidence at the front desk, leading your team to deliver smooth, seamless service from check‑in to check‑out
• Create an atmosphere of warmth and efficiency that makes every arrival and departure feel effortless
• Take charge of the lobby, keeping the flow of guests organised while handling reservations and room allocations with precision
• Step in as the problem‑solver, turning guest challenges into moments of care and recovery
• Guide, mentor, and motivate your team so that every interaction reflects the service standards of The President Hotel
• Build connections with other departments, including housekeeping and concierge, to ensure guests experience one hotel and one team
• Keep the reception space polished, professional, and welcoming, setting the tone for the entire stay
• Lead by example, showing guests and colleagues alike what service excellence looks like in action

Why The President?

Here, leadership is more than responsibility, its about connection and care. As part of The President team, youll be supported in your growth, recognised for your contribution, and surrounded by passionate colleagues. In return, we offer competitive salaries, thoughtful benefits, and an inspiring workplace where excellence meets opportunity.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President offers 349 stylish rooms and apartments, breathtaking views, a palm‑lined infinity pool, world‑class dining, and state‑of‑the‑art event venues. Its not just a place to work, its a place to be proud of.

Applications

Closing date: 16 October 2025. Please submit your CV online.

We carefully review all applications. If you dont hear from us within two weeks of the closing date, please know that while we cant take everyone, we truly appreciate your effort and interest in joining our team. We hope that another opportunity comes up again where you can apply in the future.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan.