Reception Manager & Member Experience Lead

HR Genie; George; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and fitness company is seeking a Welcome Desk Manager to ensure efficient management of the reception area. This role involves assisting with club administration, resolving member complaints, and training reception staff, ensuring a positive experience for members. The ideal candidate must have excellent communication skills, a proven ability to lead, and previous experience in a similar role.

Qualifications

• Friendly and efficient qualities reflecting company values.
• Proven track record in managing staff and conflict handling.
• Ability to work shifts and reliable transport.

Responsibilities

• Manage the Welcome Desk/Reception effectively.
• Assist with Club Administration as needed.
• Resolve member complaints and ensure satisfaction.
• Train Receptionist staff.

Skills

Motivate staff

Communication skills

Problem solving

Administrative accuracy

Intermediate PC skills

Job description

A leading health and fitness company is seeking a Welcome Desk Manager to ensure efficient management of the reception area. This role involves assisting with club administration, resolving member complaints, and training reception staff, ensuring a positive experience for members. The ideal candidate must have excellent communication skills, a proven ability to lead, and previous experience in a similar role.