Reception Manager - George

HR Genie; George; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and fitness company is seeking a Welcome Desk Manager to ensure efficient management of the reception area. This role involves assisting with club administration, resolving member complaints, and training reception staff, ensuring a positive experience for members. The ideal candidate must have excellent communication skills, a proven ability to lead, and previous experience in a similar role.

Qualifications

• Friendly and efficient qualities reflecting company values.
• Proven track record in managing staff and conflict handling.
• Ability to work shifts and reliable transport.

Responsibilities

• Manage the Welcome Desk/Reception effectively.
• Assist with Club Administration as needed.
• Resolve member complaints and ensure satisfaction.
• Train Receptionist staff.

Skills

Motivate staff

Communication skills

Problem solving

Administrative accuracy

Intermediate PC skills

Job description

SUMMARY :

Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at a

POSITION INFO : Purpose of the Job :

• Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include :

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required :

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport

CV's can be sent directly to

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