Reception Manager - Ferndale

Planet Fitness; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading fitness chain is looking for a Receptionist to manage the Welcome Desk efficiently, ensuring a positive start for every member. In this role, you will be responsible for cash management, staff training, and resolving member issues. Ideal candidates will demonstrate strong leadership, effective communication, and administrative skills. If you are passionate about providing excellent service in a dynamic environment, we invite you to apply.

Qualifications

• Experience in front desk or welcome desk position is advantageous.
• High energy levels and able to work shifts.
• Excellent communication skills required.

Responsibilities

• Manage the Welcome Desk/Reception to maximize member satisfaction.
• Oversee Receptionist management and club administration.
• Handle cash management and member complaints.

Skills

Communication

Motivation

Leadership

Problem Solving

Tools

PC skills

Job description

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes
  
  

Key Performance Areas Include

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist
  
  

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport
  
  

CV's can be sent directly to [e-mail]

Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you abit better.

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.