Reception Manager - Durbanville

Planet Fitness; Durbanville; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading fitness company is seeking a Receptionist in Durbanville, responsible for managing front desk operations to ensure exceptional member experience. Ideal candidates should possess strong communication and administrative skills, along with the ability to lead and motivate staff. Join Planet Fitness and be a part of a dynamic team focused on maximizing member satisfaction.

Qualifications

• Must have excellent communication skills and administrative accuracy.
• Ability to motivate staff and manage reception effectively.
• Previous experience in a front desk or welcome desk role is an advantage.

Responsibilities

• Manage Welcome Desk efficiently to enhance member satisfaction.
• Conduct group exercise classes when required.
• Resolve member complaints and manage cash effectively.

Skills

Communication

Staff Management

Problem Solving

Administrative Accuracy

Customer Service

Education

Previous Experience in Front Desk Administration

Job description

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes
  
  

Key Performance Areas Include

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist
  
  

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport
  
  

CV's can be sent directly to [e-mail]

Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you abit better.

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.