Reception Administrator

Mediclinic Group; Wellington; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading healthcare provider in Wellington is seeking a Receptionist to assist patients with admissions and discharges while ensuring adherence to operational procedures. The ideal candidate should possess at least a Grade 12 qualification, have knowledge of patient administration, and ideally experience in a private healthcare facility. Proficiency in Microsoft Office and familiarity with patient admin programs are required. This is a permanent on-site position offering ample opportunity to contribute to excellent patient care.

Qualifications

• Grade 12 or equivalent qualification is required.
• Knowledge of Patient Administration policies and procedures is essential.
• Experience in a private healthcare facility is preferred.

Responsibilities

• Assist patients with admissions and discharges professionally.
• Ensure confidentiality and adherence to policies.
• Process admissions and discharges accurately.

Skills

Debtpack Enquiry application

Admission processes

Bed functions

Computer literate (Microsoft Office)

ICD and CPT codes

Medical Aid Schemes knowledge

Identifying financial risks

Education

Grade 12 or equivalent

Tools

Patient admin programmes on the AS400 system

Job description

Mediclinic Durbanville | Durbanville, Cape Town | South Africa

Closing date: 15/12/2025

Number of positions: 1

Recruiter name: Helena Van Der Merwe

Reference number: 66069

Workplace Type: On-site

Job Type: Permanent

Job Segment: Receptionist, Healthcare Administration, Mid-Range, Administrative, Healthcare, Technology

Main Purpose of Job

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organization and exceeding client expectations.

Key Responsibility Areas

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

Required Education

• Grade 12 or equivalent

Desired Education

• None

Required Experience

• None

Desired Experience

• Reception administration experience; Experience in a private healthcare facility

Required Job Skills And Knowledge

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile.

Apply now at our career site.