Reception Administrator

Medi Clinic; Paarl; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare facility in Paarl is seeking a candidate to assist patients with admissions and discharges, while ensuring confidentiality and managing operational risks. The role requires a Grade 12 education but no previous healthcare experience is necessary. The ideal candidate should be computer literate and possess strong communication skills. This is a permanent, on-site position.

Qualifications

• Grade 12 or equivalent is essential for this role.
• No prior experience required, but preferred experience in reception administration.

Responsibilities

• Assist patients with admissions and discharges professionally.
• Identify and prevent financial risks by following policies.
• Ensure patient confidentiality during processes.

Skills

Debtpack Enquiry application

Admission process

Knowledge of anatomy

Communication skills

Computer literacy (Microsoft Office)

Understanding of Medical Aid Schemes

Education

Grade 12 or equivalent

Job description

Mediclinic Paarl | Paarl | South Africa

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Main Purpose of Job

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

Key Responsibility Areas

• Ensure admissions (including pre‑admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

Required Education

• Essential Education: Grade 12 or equivalent
• Desired Education: None

Required Experience

• Essential Minimum Experience: None
• Desired Experience: Reception administration experience; Experience in a private healthcare facility

Required Job Skills and Knowledge

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Closing date: 21/11/2025
Number of positions: 1
Recruiter name: Rodwan Gordon
Reference number: 65368
Workplace Type: On-site
Permanent