Reception Administrator

Mediclinic Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare provider in Cape Town is seeking a Reception Administrator to assist patients with admissions and discharges. Key responsibilities include maintaining patient confidentiality and identifying financial risks. The ideal candidate will have a Grade 12 education and strong skills in patient administration. This role offers the opportunity to work within a team focused on delivering exceptional patient care.

Qualifications

• Essential education requirement is Grade 12 or equivalent.
• Desired experience includes reception administration experience.
• Knowledge of hospitals switchboard systems is crucial.

Responsibilities

• Assist patients with admissions and discharges.
• Ensure compliance with patient confidentiality and procedures.
• Identify financial risks and prevent issues.

Skills

Debtpack Enquiry application

Patient Administration policies and procedures

Computer literate (Microsoft Office)

Anatomy (including terminology)

Emergency / Major Incident Protocol

Education

Grade 12 or equivalent

Tools

AS400 system

Job description

Reception Administrator

Mediclinic warns that third parties sometimes fraudulently advertise vacancies. No payment is required for applications. All official vacancies are listed on the Mediclinic career website.

Main Purpose of Job

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

Key Responsibility Areas

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

Required Education

ESSENTIAL EDUCATION: Grade 12 or equivalent
DESIRED EDUCATION: None

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: None
DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

Required Skills and Knowledge

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

Additional Information

All applicants will be considered; preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Reference number: 64145
Closing date: 16/10/2025
Number of positions: 1
Recruiter name: Helena Padayachee