Real-Time Operations Analyst

jobr.pro; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

jobr.pro in Durban is looking for a skilled individual to monitor and analyze real-time data. The ideal candidate will need experience in WFM, particularly as an RTA, and be proficient in Excel and other WFM tools like Calabrio and Amazon Connect.

This role demands strong analytical skills and the ability to operate effectively under pressure while communicating with both operations and clients.

Qualifications

• Minimum of one year WFM experience as an RTA.
• Strong analytical skills are essential.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Monitor and analyze real-time data.
• Communicate daily with operations and clients.
• Identify and report blockers to meet service levels.

Skills

Strong analytical skills

Basic knowledge of Excel

Ability to work independently

Team collaboration skills

WFM Tools Competency

Education

Matric

Tools

Calabrio

Amazon Connect

Excel

Job description

jobr.pro in Durban is looking for a skilled individual to monitor and analyze real-time data. The ideal candidate will need experience in WFM, particularly as an RTA, and be proficient in Excel and other WFM tools like Calabrio and Amazon Connect.

This role demands strong analytical skills and the ability to operate effectively under pressure while communicating with both operations and clients.