Readvertisement Warranty Technician Global Grade 08

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading equipment firm in Gauteng is looking for a Warranty Support Specialist. The role involves achieving warranty targets, managing warranty claims efficiently, and providing technical support. Candidates should have a Grade 12 education and be a qualified artisan, with at least 4 years of relevant experience. Proficiency in relevant software tools like MS Office is essential. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• Minimum of 4 years post apprenticeship/learnership experience.
• Understanding of Caterpillar warranty process/system.
• Computer literate with MS Office, SIS & SAP/CRM.

Responsibilities

• Achieve warranty balance score card targets and KPI’s.
• Provide support for warranty resolution.
• Control cost effectively on warranty claims.

Skills

Warranty resolution

Cost control

Technical report writing

Problem solving

Customer responsiveness

Education

Grade 12

Qualified Artisan

Tools

MS Office

SIS

SAP

Job description

Key Output

• Achieve warranty balance score card targets and KPI’s
• Control cost effectively on normal types of warranty claims
• Provide support for Warranty resolution
• Ensure effective self-management and performance ownership, driving warranty and service WIP
• Provide feedback on warranty issues to supervisors and artisans
• Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
• Develop / training on warranty skills for supervisors and artisans

Qualification, Experience and Competencies

• Grade 12
• Qualified Artisan will be advantages, (Mechanic in relevant trade e.g Diesel Mechanic/ Heavy Equipment Mechanic or relevant qualification
• 4 year’s post apprentice/learnership experience (1 years post red seal qualification as an artisan)
• Machine general technical knowledge and applied skills also understand warranty service principles
• Applicable product knowledge and good understanding of Caterpillar warranty process / system
• Basic financial acumen L1, Influencing and negotiating L1
• Technical report writing skill L1, Customer responsiveness L1
• Organisational awareness L1, Attention to detail L1
• Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
• Problem solving and failure analysis skills L1