Readvertisement Service Supervisor Field Service Global Grade 10

Barloworld Power Angola; Rustenburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A machinery service company located in Rustenburg is seeking an experienced Mechanic. The ideal candidate will have over 6 years of relevant experience and be trade test qualified. Responsibilities include managing service work in compliance with quality standards, supervising the field service team, and handling troubleshooting for earthmoving equipment. Strong knowledge of Caterpillar machines is essential for this role.

Qualifications

• Minimum of 6 years experience as Mechanic General post apprenticeship or learnership experience.
• Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure.
• Well embedded machine specific technical knowledge and skills.

Responsibilities

• Manage cost centre financial targets and KPIs.
• Ensure compliance with quality standards.
• Supervise team and ensure safety.

Skills

Troubleshooting skills

Interpersonal skills

Communication skills

Technical report writing

Education

Grade 12

Trade Test qualified in relevant trade

Tools

Caterpillar machines

Job description

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures, this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one hour training
• On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities.
• Management of Field Service Vehicle’s in area of responsibilities.
• Ensure CC/SOR compliance.
• Sound knowledge of welding.

Qualification, Experience And Competencies

• Grade 12
• Minimum of 6 years experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving Equipment Mechanic) post apprenticeship or learnership experience
• Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines
• Well embedded machine specific technical knowledge and skills
• Sound interpersonal and communication skills
• Good technical report writing skills
• Basic business and financial understanding
• Computer literate and good business writing knowledge
• Good and experiences on Caterpillar machine and product knowledge