Randburg Front Desk - Guest Experience Lead (Hospitality)

The Garden Venue; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hospitality venue in Randburg is seeking a professional Front Desk Receptionist to manage guest relations and front-of-house operations. The ideal candidate will have over 3 years of front desk experience, excellence in customer service, and proficiency in booking platforms like NightsBridge. The role includes managing check-ins, handling inquiries, and ensuring a seamless guest experience in a vibrant environment.

Benefits

Competitive salary

Growth opportunities

Supportive work environment

Qualifications

• 3+ years of front desk experience in the hospitality industry.
• Fluent in English; additional languages are an advantage.
• Must be organized, professional, and guest-focused.

Responsibilities

• Manage check-ins, check-outs, and guest enquiries.
• Operate booking platforms and update reservations.
• Respond to guest queries and resolve issues professionally.

Skills

Customer service

Strong communication

Attention to detail

Booking systems proficiency

Tools

NightsBridge

Job description

A premier hospitality venue in Randburg is seeking a professional Front Desk Receptionist to manage guest relations and front-of-house operations. The ideal candidate will have over 3 years of front desk experience, excellence in customer service, and proficiency in booking platforms like NightsBridge. The role includes managing check-ins, handling inquiries, and ensuring a seamless guest experience in a vibrant environment.