Quality Officer

Life Healthcare Group; East London; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A healthcare provider in East London is seeking a Quality Officer to maintain and improve quality systems. Responsibilities include monitoring quality processes, conducting training, and managing risk assessments. The ideal candidate has a Nursing diploma and SANC registration, along with strong communication and leadership skills. This role is vital for ensuring compliance with health and safety regulations.

Qualifications

• Computer proficiency.
• Knowledge of Health and Safety legislation.
• Understanding of the private healthcare industry.

Responsibilities

• Monitor Quality System processes with the Quality Manager.
• Ensure productive relationships with stakeholders.
• Support risk assessments and maintain the risk register.
• Coordinate training on quality, safety, and environmental requirements.

Skills

Problem-solving

Strong verbal & written communication

Attention to detail

Leadership

Organizational awareness

Education

Diploma in Nursing with current SANC registration

Tools

InfoQuest data management system

ISO 9001:2015

Job description

A vacancy exists for a Quality Officer (QO), based at Life East London Private Hospital Complex, reporting to Talitha le Roux, Quality Manager. The successful candidate will play a critical role in supporting the efforts of the hospital quality department with the implementation and maintenance of the Integrated Quality and Environmental Management system. This will include monitoring its effectiveness and coordinating quality efforts at Life East London Private Hospital, Life St James Day Hospital, and Life Renal Unit.

Job Purpose

The main purpose of the role of Quality Officer is to maintain and improve processes of the Quality System in collaboration with the Quality Manager, and with various departments within the hospital.

Critical Outputs

Effective building of relationships with internal/external stakeholders:

• Ensure productive working relationships with key internal and external stakeholders (including statutory institutions) by participating in forums, cross-functional activities and by identifying networking opportunities

Monitoring and improving Quality Processes, through:

• Supporting that the hospital quality and environmental sustainability objectives are reviewed annually and aligned to the Group objectives
• Communicating the quality and environmental sustainability targets and focus areas to the employees and drive projects to achieve these targets together with HOD’s
• Generating the hospital quality scorecard and monthly quality reports
• Assist in collating presentations and communicating feedback on trends, risks, incidents and corrective action taken at the hospital Clinical and Quality Governance meetings.
• Support the Engineering /Services/Pharmacy/Patient Services/Nursing Manager in conducting environmental aspect/impact assessments and reporting of environmental incidents
• Partnering with the Infection Prevention Specialist and HOD’s to ensure that the correct process management and reduction of general and hazardous waste within the hospital and ensure that waste handling meets quality, legal and environmental regulations and standards
• Partnering with the Infection Prevention Specialist/Coordinator to effectively manage the Healthcare Risk Waste management, through implementation and maintenance of processes relating to waste reduction, correct segregation and disposal of waste
• Driving continuous improvement through Life Healthcare quality improvement programmes (i-shift)
• Participation in Patient Experience management (PXM) and CARE program

Effective Deviation Management, through:

• Support the reporting, investigation and close out of all quality and environmental incidents and deviations to standards in conjunction with the HOD’s/Unit Managers
• Promote and monitor the close outs of deviations to standards identified during internal and external audits

Effective management of the InfoQuest data management system, through:

• Training of staff in the use of InfoQuest reporting system
• Ensure all relevant staff have access as needed and check data for accuracy and reliability
• Ensuring that data is captured accurately and submitted by the specified cut-off dates
• Ensuring that reports are correct, available and utilized effectively
• Assist the Quality Manager to maintain the corrective action register.

Effective risk identification and management, through:

• Support the Quality Manager with conducting risk assessments on an annual basis, together with Unit Managers, in accordance with legal requirements
• Conduct purposeful rounding to monitor if quarterly evaluation of risk action plans has been done and provide feedback to the Quality Manager.
• Assist the Quality Manager to maintain the Risk register.

Effective analysis of data (trending) and management of risks through:

• Ensuring that quality data is accurately recorded, statistics analyzed, and trends identified
• Monitoring and reporting on actions taken on trends identified through Incident and Alert Management, Patient Experience Management and Customer Relationship Management System

Effective Occupational Health and Safety Management, through:

• Coordinating the hospital Health & Safety Committee meetings
• Coordinate legal appointment letters and staff training in the requirements of such appointments
• Supporting the Quality Manager on health and safety related issues in order to ensure that the legal requirements are adhered to for staff safety
• Coordination of employee injuries and occupational disease reporting - internally and externally (DOH & COID)

Emergency planning and disaster management, through:

• Scheduling and supporting the hospital Emergency (fire drill) and Disaster Plan annual practices
• Tracking mock evacuation drill completion per department, and provide feedback to the Quality Manager
• Assisting with cascading of the emergency and disaster management plans, ensuring that they are made available.

Effective document control, through:

• Managing and ensuring governance of the quality document control processes in the hospital through training, annual document review process and purposeful rounding, providing quarterly reporting to the quality manager.

Effective participation in internal and external audit processes, through:

• Assist the Quality Manager with planning, coordination and participation in the internal and external audit review process
• Assist the Quality manager in monitoring of corrective actions, monitoring of effectiveness of actions and close out of all non-conformities related to quality on infoquest

Training of staff:

• Conduct training within the hospital to ensure that management and staff understand the quality, safety and environmental requirements
• Induction training conducted using the induction booklet with focus on the legal requirements

Requirements

• Diploma in Nursing with current SANC registration
• Computer proficiency
• Effective leadership skills including developed skills in ability to prioritize and follow through
• Knowledge of ISO 9001:2015
• Knowledge of Health and Safety legislation, COIDA
• Understanding of the private healthcare industry, its challenges and role players.

Competencies

• Problem-solving, analysis and judgement
• Strong verbal & written communication
• Influencing
• Action orientation
• Excellence orientation
• Customer responsiveness
• Attention to detail
• Resilience
• Organizational awareness
• Monitoring
• Building relationships
• Rule orientation

Email [e-mail] Closing date Friday, October 24, 2025

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.