Quality Lead - Data Management & Incident Resolution

Network Finance; South Africa; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Network Finance is seeking an Assoc Director, Quality Lead, Data Management FSP to guide quality management within a Data Management team. Lead the handling of quality incidents and coordinate investigations to ensure customer requirements are met.

The role requires directing functional leads and SMEs in investigations, leveraging IQVIA Quality Management System and other quality processes across the FSP.

Qualifications

• Experience leading quality management in data management teams.
• Ability to coordinate investigations of quality incidents (QI).
• Strong collaboration with functional leads and SMEs.

Responsibilities

• Act as the primary issue owner and centralized manager for quality incidents across the FSP.
• Coordinate targeted investigations for QIs with relevant Functional Leads.
• Direct functional leads/SMEs in investigations, utilizing quality tools.

Skills

Quality management

QI investigations

Incident ownership

Cross-functional coordination

Tools

IQVIA Quality Management System

Job description

Network Finance is seeking an Assoc Director, Quality Lead, Data Management FSP to guide quality management within a Data Management team. Lead the handling of quality incidents and coordinate investigations to ensure customer requirements are met.

The role requires directing functional leads and SMEs in investigations, leveraging IQVIA Quality Management System and other quality processes across the FSP.