Quality Coordinator

Helderberg Personnel; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fruit export company in Stellenbosch is seeking a Quality Coordinator to oversee quality management processes, ensuring compliance with export protocols and handling quality issues efficiently. Ideal candidates should have a relevant tertiary qualification and good negotiation skills, with experience in the industry advantageous. This role involves managing accreditations, conducting fruit inspections, and communication with growers and packing facilities.

Qualifications

• Relevant tertiary qualification required.
• Experience in quality management advantageous.
• Quality-related experience with perishable products preferred.

Responsibilities

• Manage accreditations and client-specific requirements.
• Control and manage MRL's for various markets.
• Inspect fruit quality at source, port, or market.

Skills

Good negotiation skills

Technical knowledge of post-harvest disorders

Understanding of claims management

Knowledge of total quality management

Attention to detail

Education

Relevant tertiary qualification

In-house/external training in quality management

Industry training in export protocols

Job description

Reference : SW

Job Overview

JM-1 My client, an established fruit exporter based in Stellenbosch, is seeking to employ a Quality Coordinator. The successful candidate must have a relevant tertiary qualification, in-house and / or external training in quality management, and industry training in export requirements / protocols.

Responsibilities

• Duties & Responsibilities
• Education Required
  • Relevant tertiary qualification
  • In-house and / or external training in quality management
  • Industry training in export requirements / protocols
• Skills Required
  • Good negotiation skills
  • Good technical skills, especially knowledge of post-harvest disorders, their causes, and the impact of the export handling chain on fruit quality
  • Thorough understanding of economics of claims management and the quantification of losses due to poor quality
  • Thorough knowledge of the concepts of total quality management, quality assurance, and quality control
  • Attention to detail and neatness
• Experience Required
  • Quality-related experience with perishable products will be advantageous
• Key Performance Areas
  • Accreditations and Market / Client Specific Requirements / Protocol
  • Study and communicate client contracts and technical requirements
  • Market / client specific label, marking & inner-packing requirements
  • Knowledge and understanding of market specific protocols and requirements
  • Assist Growers / Packing facilities in accreditations (Internal audits)
  • Control and manage MRL's for various markets
• Key Result Indicators
  • Cover all technical fields of contract
  • Need to adapt to structure and system changes, trends, and industry information
  • Incorporate requirements into packing guides
  • Keep up to date with their latest requirements and build relationships
  • Stay updated on latest changes and SOP regarding pre- and post-harvest chemicals
  • Effective Handling and Processing of Quality Feedback / Information
  • Analyse arrival report information and file all reports
  • Flag problem fruit on QX
  • Verification and quantification of claims
  • Internal quality reporting
  • Compile claim reports to growers
• Key Result Indicators
  • Manage disputes and conflict relating to impact of quality on supplier payments
  • Calculate correct claim values
  • Determine whether the cause of the claim is inherent, caused by supply chain, or related to market conditions
  • Prevent risk on supplier payments for fruit with quality problems
  • Report on quality issues during the weekly Ops meeting
  • Claim resolution and settlement within 28 days
  • Compile claim reports
• Marine Insurance Claims
  • Log claims with insurers
  • Follow marine claim procedures
  • Gather evidence and documents to support claims
  • Compile claim letter and supporting documentation per claim
  • Key Result Indicators : Efficient recovery of losses from service providers
• Identify actions to prevent re-occurrence, in collaboration with Logistic service providers and SC
• Fruit Inspections: Inspecting fruit at source, port, or market.
• Organizing third party inspections through internal & external service providers
• Process inspection information.
• Key Result Indicators : Pre-shipment quality control and appropriate action to be taken if necessary
• Compile and upkeep of supplier's quality profiles.
• General Functions : Attend workshops and industry meetings
• Pile grower / packhouse list and expiry dates of certificates.

General Functions

Organizing third party inspections through internal & external service providers. Process inspection information. Key Result Indicators : Pre-shipment quality control and appropriate action to be taken if necessary. Compile and upkeep of supplier's quality profiles. General Functions : Attend workshops and industry meetings. Pile grower / packhouse list and expiry dates of certificates.

File all accreditation certificates and spray records.

Compile receiver list and status of requirements etc. Familiarize yourself with market phytosanitary requirements and NDA specifications. Key Result Indicators : Remain informed of changing or new industry developments and / or requirementsCompliance to export / market requirements.

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