Quality Coordinator

Wms Secure; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A retail company in South Africa, Gauteng is seeking a Quality Coordinator to ensure all products and processes meet quality and compliance standards. The ideal candidate will have 2–4 years of experience and a degree in Quality Management or a related field. Responsibilities include developing quality control procedures, conducting audits, and tracking customer complaints. Strong communication skills and attention to detail are essential for this role.

Qualifications

• Diploma or degree in Quality Management, Retail Management, or related field.
• 2–4 years of experience in retail quality assurance, operations, or auditing.
• Experience with compliance or health and safety systems is advantageous.

Responsibilities

• Develop, implement, and maintain quality control procedures for retail operations.
• Conduct regular audits of stores to ensure compliance with company standards.
• Monitor product quality and coordinate with procurement teams.
• Track and report on customer complaints and defects.
• Maintain quality documentation and compliance reports.
• Support training initiatives for store staff on quality protocols.
• Collaborate with supply chain for consistency and quality assurance.
• Assist in preparing for external audits and inspections.

Skills

Attention to detail

Communication and interpersonal skills

Knowledge of retail operations

Understanding of quality assurance systems

Proficiency in reporting and data analysis

Education

Diploma or degree in Quality Management

Tools

Microsoft Office

Job description

Overview

A company is seeking a Quality Coordinator - retail environment to ensure that all products, processes, and customer service standards meet the company's quality and compliance requirements.

Key Duties and Responsibilities

• Develop, implement, and maintain quality control procedures for retail operations.
• Conduct regular audits of stores, stockrooms, and display areas to ensure compliance with company standards.
• Monitor product quality from suppliers and coordinate with procurement teams to address any quality issues.
• Track and report on customer complaints, returns, and defects to identify root causes and improvement opportunities.
• Maintain quality documentation, inspection records, and compliance reports.
• Support training initiatives to ensure store staff understand and follow quality and safety protocols.
• Collaborate with supply chain and merchandising departments to ensure product consistency and quality assurance throughout the retail network.
• Assist in preparing for external audits and inspections.

Skills and Competencies

• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal abilities.
• Knowledge of retail operations, stock control, and customer service standards.
• Understanding of quality assurance systems (e.g., ISO standards or internal QA frameworks).
• Proficiency in reporting, data analysis, and Microsoft Office applications.

Qualifications and Experience

• Diploma or degree in Quality Management, Retail Management, or related field.
• 2–4 years of experience in retail quality assurance, operations, or auditing.
• Experience with compliance or health and safety systems is advantageous.