Quality Controller

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a detail-oriented Quality Control Specialist for their jewellery division. In this pivotal role, you will manage product inspections, ensuring the highest standards of quality and customer satisfaction. Your expertise in jewellery manufacturing and quality control will be essential in identifying and resolving issues, supporting suppliers, and driving continuous improvement. If you thrive in a dynamic environment and are passionate about quality assurance, this opportunity allows you to make a significant impact in a vibrant team dedicated to excellence.

Qualifications

• 3-5 years of technical jewellery manufacturing and quality control experience.
• Jewellery retail experience is advantageous.

Responsibilities

• Manage fine jewellery product inspections to ensure customer satisfaction.
• Conduct metal and diamond identification testing and escalate issues.

Skills

Communication Skills

Interpersonal Skills

Initiative

Deadline Management

Flexibility

Self-Motivation

AQL Inspection Method

Accuracy

Confidence

Teamwork

Education

Diploma in Jewellery Manufacturing

Tools

MS Office

Job description

Key Responsibilities:

• To manage the fine jewellery product inspections for TFG Jewellery, in order to ensure ultimate customer satisfaction and reduced merchandise returns.
• To conduct metal/alloy identification testing and escalate failed results to management.
• To conduct diamond/stone identification testing and escalate failed results to management
• To focus on AQL final quality Inspections for TFG Jewellery suppliers by ensuring product specifications and aesthetics are acceptable
• To support the quality strategy and process for TFG Jewellery as per the brand requirements
• To supply the Lead Technologist and/or Quality Manager with input for the monthly Quality feedback reports, highlighting of risk and to support poor performing suppliers as required
• To regularly monitor the quality standards of delivered goods to stores, customer returns and the quality standards of product within the stores of our major competitors for benchmarking purposes
• To inspect jewellery Merchandise returns within an agreed timeframe and feedback to Lead Technologist on any style, supplier or store specific concerns
• To maintain the incorrect ticketing database for TFG Jewellery Management reference
• To drive and support the implementation of QC digitisation in the Jewellery space
• To feedback on Technical Standards not being adhered to by Suppliers on Bulk orders
• To manage the in-warranty store repair process for TFG Jewellery merchandise that is within warranty to a satisfactory conclusion

Qualification and Experience:

• Proven technical jewellery manufacturing and QC experience (3 - 5 years)
• Jewellery retail experience is advantageous
• Industry relevant diploma is advantageous
• Computer literacy in MS Office

Skills:

• Excellent communication skills (verbal and written) and interpersonal skills
• Unquestionable ethics and values
• Ability to use initiative
• Ability to meet deadlines and work under pressure
• Flexibility and be able to adapt well in a dynamic environment
• Self-motivation with high energy levels and results-driven
• Understanding and experience in using the AQL Inspection method
• High degree of accuracy
• Confident and assertive
• Ability to work independently without supervision
• To be a team player

Behaviours:

• Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Leading Others - Inspires and guides others to achieve collective goals
• Planning & Organising - Uses a structured approach to effectively manage tasks

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.