Quality Assuror

C0B5384A-A2B7-4F32-8Cf4-C2Df6E0C4A4D; Gauteng; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A financial services group in Gauteng is seeking a Call Centre Agent to assess and process medical aid claims. The ideal candidate must have a matric certificate and at least 3 years of Call Centre experience. Proficiency in English and excellent communication skills are essential for this role. The position demands maintaining confidentiality and requires knowledge of the Oracle Administration system. This role will involve coaching agents and performing quality checks on calls.

Qualifications

• Minimum of 3 years of experience in Call Centre / Correspondence department.
• Excellent understanding of Momentum products and processes.
• 3 years industry knowledge is a pre-requisite.

Responsibilities

• Quality check random sample of calls and escalated calls.
• Coach Agents.
• Maintain the confidentiality of sensitive information.

Skills

Proficient in English

Excellent communication skills

Good knowledge of Excel

Training skills

Business communications skills

Education

Matric

Tools

Oracle Administration

Job description

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group. The group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future.

We help companies and organisations care for and reward their employees and members.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Assess and process medical aid claims as per claims procedures.

Requirements

• Matric
• Minimum of 3 years of experience in Call Centre / Correspondence department.
• Proficient in English and additional languages.
• Excellent communication skills (verbal and written).
• Excellent understanding of the Momentum products and processes.
• Good knowledge of the Oracle Administration system.
• Good knowledge of Excel.
• 3 years industry knowledge is a pre-requisite.
• Training skills.
• Business communications skills.

Duties & Responsibilities

• Quality check random sample of calls and escalated calls.
• Live QA.
• Quality check preselected calls based on high call drivers.
• Coaching Agents.
• Take calls to keep up to date with systems, products and processes when the need arises.
• Maintain the confidentiality of sensitive information.
• Manage financial and other company resources under your control with due respect.

Business Acumen

• Business Acumen
• Client / Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent