Quality Assurer

Aon; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading global insurance firm is looking for a Quality Assurer to join their Portfolio Management department in Johannesburg. This role involves auditing new business policies to ensure compliance with established criteria, training consultants on audit findings, and liaising with various teams. The ideal candidate will have strong analytical and problem-solving skills, relevant industry knowledge, and be registered with the FSB. This position offers a hybrid work model and extensive resources for colleague development.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Continuous learning culture

Qualifications

• Minimum of Grade 12 or equivalent.
• Must have analytical, technical, and problem-solving skills.
• Experience in quality assurance auditing is preferable.

Responsibilities

• Conduct audits on new business policies for compliance and accuracy.
• Escalate issues found during audits to appropriate colleagues.
• Provide weekly training on audit breaches to sales consultants.

Skills

Analytical skills

Problem-solving skills

Technical skills

Communication skills

Interpersonal skills

Organizational skills

Education

Grade 12 or equivalent

NQF level 5 or higher

Registered representative with the FSB

Registered licentiate with the IISA

Tools

MS Word

MS Excel

C360 policy administration system

Job description

Quality Assurer

Do you possess analytical, technical and problem-solving skills? Do you have experience conducting insurance audits? We are hiring!

Aon South Africa is recruiting a Quality Assurer in our Portfolio Management department, based on a hybrid basis, from our Head Office in Sandton.

The role of a Quality Assurer is to ensure that new business policies are ‘entered into’ in line with the Insurer Binder mandates, adhering to the underwriting acceptance criteria, loaded accurately into the policy administration system and that anything outside of Aon’s legal responsibility has been authorized by an appropriate manager or by the insurer.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Quality assurance auditing on all new business policies ‘entered-into’ within the personal lines division:

• Conducts audits against the agreed underwriting acceptance criteria provided by Insurers
• Conducts telephone call audits to ensure needs analysis completed and correct advice provided to client.
• Conducts policy administration system check to ensure that information has been loaded correctly
• Conducts compliance audit in respect of regulatory documentation has been sent to client at the correct touch points.
• Conducts MOS audit.
• Where a breach of the above is identified, escalation to appropriate colleague is performed and diarized until resolution.
• In certain cases, contact new client directly for outstanding information (specific scenarios)
• Meets with business (sales and product managers) to understand current concerns, focus and updates.
• Participates in forums with product managers to enhance and assist with training for consultants (national).
• Takes ownership for providing weekly training on breaches with the sales consultants.
• Assists with ad hoc management requires in order to assist other teams within the personal lines division.
• Ensures timeous and accurate preparation of the reporting portal recording quality assurance completed.
• Understands how to prioritize own work and works independently within defined boundaries.
• Responsible for adherence to minimum operating standards

How this opportunity is different

Our new colleague will be working alongside experienced team of colleagues with diverse backgrounds, ranging from account management, broking, claims advocacy, risk engineering and specialty brokers to bring the best of Aon to our clients.

In particular, joining a global organization also comes with opportunities for advancements, cross-training, involvement on local, national and global projects and ability to participate and drive innovative projects and solutions across all solution and product lines.

Skills and experience that will lead to success

Qualifications:

• A minimum of Grade 12 or equivalent
• NQF level 5 or higher
• Must be registered as a representative with the FSB in terms of the FAIS Act
• Must be registered as a licentiate with the IISA (or working towards)

Skills

• Possesses analytical, technical and problem-solving skills and abilities.
• Ability to communicate optimally
• Good interpersonal and organizational skills

Knowledge

• Individual with knowledge of the principles and practices within personal lines insurance category
• Be computer literate with experience in MS Word & Excel
• Very good knowledge of Policy wordings
• Excellent knowledge of Underwriting Acceptance Criteria and risk mitigation principles
• C360 policy administration system Champion (preferable)
• Exposure to quality assurance auditing (preferable)
• Exposure to working across teams (preferable)

Experience

• Have proven experience in a similar or related role

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

#LI-AO1