Quality Assurance & Performance Insights Analyst

Mordicks95; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic quality assurance company in Pretoria is seeking a Quality Analyst to monitor and evaluate agent performance. The ideal candidate will have a Bachelor's Degree and 1-3 years of experience in a Call Center or QA role. Responsibilities include conducting evaluations and analyzing data for trends while collaborating with management. Required skills include exceptional attention to detail and proficiency in auditing software like Excel.

Qualifications

• Bachelor's Degree and 1-3 years in a Call Center or QA role.
• Strong skills in auditing software like Excel.
• Exceptional attention to detail and strong communication skills.

Responsibilities

• Conduct evaluations and analyze data for trends.
• Collaborate with management to improve performance.

Skills

Auditing software

Attention to detail

Communication skills

Education

Bachelor's Degree

Tools

Excel

Job description

A dynamic quality assurance company seeks a Quality Analyst to monitor and evaluate agent performance.

The ideal candidate will have a Bachelor\'s Degree and 1-3 years in a Call Center or QA role.

Responsibilities

• Conduct evaluations, analyze data for trends, and collaborate with management to improve performance.

Qualifications

• Bachelor\'s Degree and 1-3 years in a Call Center or QA role.
• Strong skills in auditing software like Excel.
• Exceptional attention to detail and strong communication skills.
• Commitment to adherence to company standards.