Quality Assurance: Consultant

Sars; Pretoria; On-site; ZAR 550,000 - 800,000; Full time

Job summary

The Voluntary Disclosure Unit in Pretoria, part of SARS, seeks a Consultant: Quality Management to implement QA audits and support end-to-end quality across processes. You will monitor complaints, ensure timely handling, and drive continuous service improvements.

Strong focus on governance, interpretation of SARS policies, and data-driven decision making is required. Candidates should have a quality management or auditing background with substantial experience in tax assessments and regulatory

Qualifications

• Bachelor's Degree / Advanced Diploma in Quality Management, Auditing or Risk.
• 5-7 years in Quality Management, Tax Assessments or regulatory compliance.
• 2-3 years at a technically skilled level in related environment.

Responsibilities

• Implement and execute quality assurance audits within VDU processes.
• Monitor and manage complaint cases and standard operating procedures.
• Identify process gaps and drive continuous improvement interventions.
• Ensure adherence to quality standards and governance practices.
• Provide specialist input on operational and product process improvements.

Skills

Analytical thinking

Attention to detail

Communication skills

Research capability

Problem solving

Education

Bachelor's Degree / Advanced Diploma in Quality Management / Auditing / Risk

5-7 years Quality Management experience

2-3 years technically skilled level

Alternative: Senior Certificate + 10 years experience

Job description

Career Opportunities: Quality Assurance: Consultant (11655)

Requisition ID11655-Posted08/10/2026- Region (1) - Location (1)

Position Reports to: Bus Area Lead / Ops Manager

Division : Taxpayer Engagement Operations

Location : Landbank Building, Brooklyn -Pretoria

Advert Closing Date : 16 October 2026

About the Position

The Voluntary Disclosure Unit situated in Brooklyn, Pretoria has an opportunity for a skilled individual driven by the SARS Strategic Intent. Our mandate is to ensure optimal compliance with tax legislation. We do this through fostering a culture of voluntary compliance and by making it easy for taxpayers and traders to comply with their legal obligations.

Candidates should possess excellent knowledge and interpretation of SARS functional policies and procedures, including monitoring their consistent application within the organisation. The successful candidate should also have a sound knowledge and understanding of the various taxes administered by SARS and the ability to mentor and coach others on technical matters to ensure that SARS interprets and applies the legislative framework effectively and accurately. Strong customer focus, research capability, analytical thinking, attention to detail, and excellent written and verbal communication skills are essential. Candidates should possess a sound knowledge of tax assessments and SARS systems.

The Consultant: Quality Management will be responsible for implementing; monitoring, managing, and enhancing quality assurance across the VDU’s end-to-end processes. The role will focus on evaluating operational effectiveness, identifying process improvement opportunities, ensuring adherence to quality standards, and driving continuous service delivery improvements. In addition, the successful candidate will be responsible for overseeing the monitoring and management of complaint cases, ensuring that complaints are handled efficiently, consistently, and within prescribed turnaround times.

This position is critical as the VDU currently does not have a permanent dedicated resource responsible for quality management, quality assurance oversight, and the end-to-end monitoring of complaint management processes. The successful candidate will therefore play a key role in strengthening governance, enhancing operational excellence, and supporting the unit’s commitment to high-quality service delivery.

Job Purpose

To implement and execute quality assurance audits and provide general assistance to the division in executing their responsibilities.

Education and Experience

Minimum Qualification & Experience Required

Bachelor's Degree / Advanced Diploma (NQF 7) in Quality Management / Auditing / Risk AND 5 - 7 years experience in Quality Management, Legislative and Regulatory Compliance, Tax Assessments environment, of which 2 - 3 years at a technically skilled level.

Alternatively #

Senior Certificate (NQF 4) AND 10 years’ experience in Quality Management, Legislative and Regulatory Compliance, Tax Assessments environment, of which 2 - 3 years at a technically skilled level.

Minimum Functional Requirements

The ability to implement and apply quality management principles, SARS functional policies, tax legislation, data analysis, risk assessment and reporting skills to evaluate operational performance, identify process gaps, monitor complaint management, ensure compliance, and recommend continuous improvement interventions within the VDU environment.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Compare operational performance with principles, theory and policy in area of specialisation, identify problems and provide solutions.
• Conduct research to investigate areas of concern in order to resolve problems and identify solutions.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Deploy technical and or commercial knowledge and experience to identify and resolve problems and define organisational solutions.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Identify and recommend improvements on policies, processes, SOPs, governance and delivery systems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Execute specialist input through investigation & opportunities within the product process including risk concern.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

Client

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Diversity Awareness
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Information Seeking
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust
• Business Knowledge
• Data Collection and Analysis
• Functional Policies and Procedures
• Legislative and regulatory compliance
• Planning and Organising
• Problem Analysis and Judgement
• Quality Control
• Quality Management
• Reporting
• Service Delivery

Compliance Competency

GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information.

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.