Quality Assurance Coach for Service Excellence

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider in KwaZulu-Natal seeks a Quality Assurance Advisor for a six-month secondment. The role involves ensuring quality standards while working US shifts. Responsibilities include monitoring performance and providing feedback to service agents. Ideal candidates should have QA experience, a Matric or equivalent, and strong analytical and communication skills. This role offers an opportunity for growth in a fast-paced environment.

Qualifications

• 1 year of QA experience required.
• Experience in financial services is essential.
• Ability to work as part of a team or independently.

Responsibilities

• Monitor and influence quality performance.
• Provide constructive feedback to agents.
• Create and deliver reports on agent performance.

Skills

Quality Assurance

Interpersonal skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Education

Matric (Grade 12) OR Full NQF4

Job description

A leading service provider in KwaZulu-Natal seeks a Quality Assurance Advisor for a six-month secondment. The role involves ensuring quality standards while working US shifts. Responsibilities include monitoring performance and providing feedback to service agents. Ideal candidates should have QA experience, a Matric or equivalent, and strong analytical and communication skills. This role offers an opportunity for growth in a fast-paced environment.