Quality Assurance Coach – Contact Center (6-Month)

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading quality assurance provider in South Africa seeks a Quality Assurance Specialist for a 6-month secondment. The role involves monitoring agents' quality, providing feedback, and ensuring a superior customer experience. Candidates should have at least 1 year of QA and financial experience, along with excellent communication skills. The position requires flexibility and a positive attitude in a fast-paced environment.

Qualifications

• 1 year of Quality Assurance experience.
• 1 year of experience in financial services.
• Track record of delivering against objectives in sales and performance.

Responsibilities

• Monitor quality performance and compliance.
• Provide feedback to service agents.
• Prepare and publish quality reports.

Skills

QA experience

Financial experience

Organisational skills

Call monitoring

Interpersonal skills

Analytical skills

Computer literacy

Customer service awareness

Coaching ability

Job description

A leading quality assurance provider in South Africa seeks a Quality Assurance Specialist for a 6-month secondment. The role involves monitoring agents' quality, providing feedback, and ensuring a superior customer experience. Candidates should have at least 1 year of QA and financial experience, along with excellent communication skills. The position requires flexibility and a positive attitude in a fast-paced environment.