Quality Assurance Assistant

Nurture Brands; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading brand management company in South Africa is looking for a Quality Assurance Coordinator to oversee product quality reviews and manage supplier documentation. The role involves investigating customer complaints, maintaining quality records, and assisting with batch releases. Ideal candidates have experience in quality assurance with strong analytical skills. This opportunity provides a platform to contribute significantly to product quality management.

Qualifications

• Experience in quality assurance and supplier management is preferred.
• Strong analytical skills and attention to detail.
• Ability to coordinate and manage multiple tasks effectively.

Responsibilities

• Investigate and coordinate customer complaints, ensuring corrective actions.
• Maintain and manage supplier and manufacturer documentation.
• Compile annual product quality review plans and reports.

Job description

The role involves compiling annual product quality reviews, driving the supplier approval program, assisting with audits, customer complaints, and batch release, as well as providing administrative support.

Key Responsibilities

• Investigate and co-ordinate customer complaints, including trending and corrective actions.
• Maintain supplier and manufacturer documentation and drive the QA-28 approval process for raw and packaging materials.
• Manage the approved supplier, material and manufacturer list (QA-26).
• Compile annual product quality review plans and reports, following up on corrective and preventative actions.
• Manage the Annual GMP Training Procedure, ensuring all records are accurate and training is performed on time.
• Assist with batch release if required by reviewing production batch documentation prior to product release.
• Provide support for general QA activities.