Quality Assurance Advisor — US Shift (6-Month Secondment)

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent customer service provider in Durban seeks a Quality Assurance Advisor for a 6-month secondment to enhance the customer experience by ensuring all service agents meet quality standards. The role involves monitoring performance, providing constructive feedback, and collaborating with management to drive continuous improvement. An ideal candidate has QA experience, strong analytical abilities, and excellent interpersonal skills.

Qualifications

• 1 year of QA experience required.
• Experience in financial services is essential.
• Excellent communication skills at all levels.

Responsibilities

• Monitor quality performance of service agents.
• Provide constructive feedback to agents.
• Publish weekly quality reports.

Skills

Quality Assurance experience

Interpersonal skills

Analytical skills

Problem-solving

Organizational skills

Education

Matric (Grade 12) or Full NQF4

Tools

Word processing software

Database software applications

Job description

A prominent customer service provider in Durban seeks a Quality Assurance Advisor for a 6-month secondment to enhance the customer experience by ensuring all service agents meet quality standards. The role involves monitoring performance, providing constructive feedback, and collaborating with management to drive continuous improvement. An ideal candidate has QA experience, strong analytical abilities, and excellent interpersonal skills.