Quality Assurance Administrator

Bidvest Facilities Management; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company is seeking an administrator to manage quality assurance tasks and handle Proof of Delivery documentation. Candidates should have a Matric certificate and a technical background, alongside 1-3 years of relevant experience. Familiarity with MS Office and SAP is essential. The position is based in Gauteng, South Africa, providing an opportunity to enhance customer service and team collaboration skills.

Qualifications

• 1-3 years experience in administrative duties with a technical background.
• Valid code 8 SA driver's license.
• Intermediate skill level in MS Office applications.
• Knowledge of SAP is advantageous.

Responsibilities

• Provide administrative quality management to technical staff.
• Check and verify requests against contractual deliverables.
• Upload Proof of Delivery on SAP accurately.
• Track all Proof of Deliveries across regions.
• Compile daily and weekly reports on POD standards.

Skills

Customer Service training

Attention to detail

Teamwork

Stress tolerance

Education

Certificate in Administration or Customer Service

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS Outlook

SAP

IMS (Integrated Management System)

Job description

Brief Role Description : To provide administrative quality management to technical staff in accordance with contractual deliverables.Key Performance AreasChecking and verifying correctness of requests if they meet the standards as per contractual deliverables / standards.Accurate uploading of Proof of delivery on SAP.Conduct effective tracking of all PODs with the Regions.Accurately follow up with regions for all outstanding and or corrective proof of delivery.Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.

Daily & weekly compiling of reports on PODs standards for all regions.Reduction of payment rejections from Client due to inadequate PODs.Performing Quality Assurance on Absa tickets.

Verification of PODs.Manage Quality Rejections sent to regions.Adhering to client quality guidelines.Manage the Actuals vs Quote Correction Report for each region.Liaising with regional Commercial Specialist regarding relogs to be done.Manage communication channels with Portfolio Managers, Call Centre and CCC's.Loading of missing information on POD's in iCres & SAP.Minimum RequirementsCertificate in Administration, Customer Service or technical qualification an advantageMatric (Senior Certificate)Valid code 8 SA driver's license1-3 years relevant experience conducting administrative duties / Technical BackgroundCustomer Service training and administrationMS Word, MS Excel & MS Outlook (Intermediate skill level), SAP KnowledgeIMS (Integrated Management System)Fundamental CompetenciesResult Oriented Customer / Client Focused TeamworkAttentive To Detail Ability To Dealing with Ambiguity Relationship BuildingStress Tolerant Interactive Reasoning Good Listening SkillsGood Written Communication Planning & Scheduling Excellent Oral Communication