Quality Assurance Administrator

Bidvest Facilities Management; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company in South Africa seeks an Administrative Quality Manager to oversee technical staff compliance with standards. This role involves verifying delivery documentation and managing customer service-related tasks, requiring at least 1-3 years of experience and strong communication skills.

Qualifications

• 1-3 years relevant experience conducting administrative duties.
• Valid code 8 SA driver’s license required.
• Intermediate skill level in MS Office tools.

Responsibilities

• Provide administrative quality management to technical staff.
• Track and verify Proof of Delivery documentation.
• Compile weekly and daily reports on standards.

Skills

Customer Service

Attention to Detail

Teamwork

Education

Certificate in Administration or Customer Service

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS Outlook

SAP

Job description

Overview

To provide administrative quality management to technical staff in accordance with contractual deliverables.

Key Performance Areas

• Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.
• Accurate uploading of Proof of delivery on SAP.
• Conduct effective tracking of all PODs with the Regions.
• Accurately follow up with regions for all outstanding and or corrective proof of delivery.
• Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.
• Daily & weekly compiling of reports on PODs standards for all regions.
• Reduction of payment rejections from Client due to inadequate PODs.
• Performing Quality Assurance on Absa tickets.
• Verification of PODs.
• Manage Quality Rejections sent to regions.
• Adhering to client quality guidelines.
• Manage the Actuals vs Quote Correction Report for each region.
• Liaising with regional Commercial Specialist regarding relogs to be done.
• Manage communication channels with Portfolio Managers, Call Centre and CCC’s.
• Loading of missing information on POD’s in iCres & SAP.

Minimum Requirements

• Certificate in Administration, Customer Service or technical qualification an advantage
• Matric (Senior Certificate)
• Valid code 8 SA driver’s license
• 1-3 years relevant experience conducting administrative duties /Technical Background
• Customer Service training and administration
• MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
• IMS (Integrated Management System)

Fundamental Competencies

• Result Oriented
• Customer/Client
• Focused Teamwork
• Attentive To Detail
• Ability To Dealing with Ambiguity
• Relationship Building
• Stress Tolerant
• Interactive Reasoning
• Good Listening Skills
• Good Written Communication
• Planning & Scheduling
• Excellent Oral Communication