Quality Analyst

Oneplan Underwriting Managers (Pty) Ltd.; Sandton; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading insurance firm in South Africa is seeking a Quality Assurance Analyst to ensure that production meets quality standards. The role involves analyzing data, conducting audits, and developing quality benchmarks to enhance customer satisfaction. Ideal candidates should have strong analytical skills, a solid understanding of compliance, and experience in quality assurance processes.

Qualifications

• Experience in quality assurance processes and standards.
• Ability to analyze statistical data effectively.
• Strong understanding of regulatory requirements.

Responsibilities

• Analyze statistical data related to production processes.
• Conduct regular quality assurance audits.
• Develop and update quality standards.
• Design testing processes.
• Monitor product quality and report findings.
• Ensure user expectations are met.
• Recommend solutions for repairing defects.
• Create and maintain test documentation.
• Ensure regulatory compliance.

Skills

Quality assurance

Data analysis

Regulatory compliance

Communication skills

Problem-solving

Job description

This role involves diverse duties and responsibilities to ensure that all aspects of production meet or exceed established quality standards. The primary goal of a QA is to identify areas that need to be improved and work towards enhancing the overall quality, ensuring customer satisfaction and compliance with regulatory standards.

Analyzes Statistical Data

• Analyzes statistical data related to production processes and product quality. This involves interpreting data from various sources to identify trends, variances, and areas of improvement.

Perform Quality Assurance Audits

• Conducting regular quality assurance audits is a key responsibility. This involves evaluating various stages of production, processes, and final outputs to ensure they meet predefined quality standards

Quality Standards Development

• Developing, reviewing, and updating quality standards is critical. A QA works to establish clear benchmarks for quality that are aligned with customer expectations and industry norms.

Brainstorming Testing Processes

• Creativity in developing and refining testing processes is vital. This includes designing tests that assess product or service quality, efficiency, and performance.

Data Monitoring and Reporting

• Data regarding product quality and process efficiency must be continuously monitored. Reporting these findings to relevant stakeholders helps make informed decisions about improvements and corrections.

Ensures User Expectations are Met

• Ensuring that the end product or service meets or exceeds user expectations. This involves understanding customer needs and ensuring the quality benchmarks align with those needs.

Improving Products

• QA analysts work towards continuous improvement of products. Identifying shortcomings and potential enhancements contributes to product development and refinement.

Make Recommendations for Repairing Defects

• QA also recommends solutions to rectify them, ensuring they are addressed promptly and efficiently.

Create and Maintain Test Documentation

• Proper documentation of test plans, procedures, results, and improvement recommendations is crucial for tracking progress and ensuring accountability.

Regulatory Compliance

• Ensuring that products and processes comply with local, national, and international regulatory requirements is a key responsibility. This involves staying updated on relevant regulations and implementing necessary changes.