Quality Administrative Support Clerk

LIFE Healthcare Group; South Africa; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dedicated healthcare facility in South Africa is seeking a Quality Administrative Support Clerk to aid in the operational effectiveness of the Quality Department. The successful candidate must have strong administrative skills, a background in SAP, and the ability to work independently. The role emphasizes quality management, requiring a commitment to confidentiality and professionalism. Candidates with a secretarial background and knowledge of medical terminology will find this position advantageous.

Qualifications

• Minimum 2 years secretarial experience required.
• Knowledge of ISO 9001: Quality Management System is a plus.
• Experience with medical terminology is advantageous.

Responsibilities

• Support the QM in delivering quality services.
• Perform administrative duties for Quality and Environmental processes.
• Manage document control processes.

Skills

SAP knowledge and experience

Strong computer literacy with Microsoft Office

Customer service experience

Ability to work independently

Education

Grade 12

Secretarial qualification

Job description

A vacancy exists for a Quality Administrative Support Clerk , based at Life Westville Hospital , reporting to the Quality Manager (QM). The successful candidate will be responsible for supporting quality efforts and will contribute towards the optimal functioning of the hospital Quality Department through effective administrative support to the QM and through interdepartmental liaison and communication.

Function Administration Facility Life Westville Hospital Position Quality Administrative Support Clerk Introduction

A vacancy exists for a Quality Administrative Support Clerk , based at Life Westville Hospital , reporting to the Quality Manager (QM). The successful candidate will be responsible for supporting quality efforts and will contribute towards the optimal functioning of the hospital Quality Department through effective administrative support to the QM and through interdepartmental liaison and communication.

Critical Outputs

Support the QM in delivering a superior quality service

Administrative

• Perform administrative duties relating to Quality (QMS) and Environmental (EMS) processes
• Capture, extract, collate and compile data and reports
• Manage and maintain an efficient record and filing system
• Manage and maintain Healthcare Risk waste records
• Place and process SAP orders timeously, including invoicing, receipting and follow up on non / late payments of accounts
• Attend meetings and in-service training as scheduled
• Take minutes of Health and Safety meetings and other, as required
• Assist the QM with coordinating and arranging of Quality and Legal training and Quality workshops
• Assist the QM with coordinating and arranging of Quality Audits (Internal & External)
• Assist with incident investigation
• Assist with Quality Improvement initiatives

DocumentControl

• Manage an effective document control process
• Implement and/or maintain the electronic document control system
• Monitor the document control process in the hospital/facility

COID

• Compile documentation to be submitted to COID
• Follow up with COID regarding submitted COID incident documentation
• Follow up on accounts generated through the COID process

Requirements

• Grade 12
• Minimum 2 years Secretarial experience compulsory
• Secretarial qualification is advantageous
• SAP knowledge and experience compulsory
• Qualification or experience in ISO 9001: Quality Management System or Occupational Health and Safety advantageous
• Strong computer literacy and competence in full Microsoft office suite is compulsory
• Experience in dealing with customers
• Commitment towards continuous improvement
• Ability to work independently and manage time
• Reliable, motivated and hardworking
• Professional with integrity
• Confidentiality and discretion during contact with customers and colleagues.
• Knowledge of medical terminology will be advantageous
• Knowledge of private hospital procedures will be advantageous

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Building relationships
• Customer responsiveness
• Organisational awareness
• Drive & energy
• Excellence orientation
• Ethical behaviour

Email [e-mail] Closing date Tuesday, November 11, 2025

Internal applicants - Before making an application, you are requested to discuss your application with your line manager.External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.