QA Review & Submission Agent - Support Back Office

Lead Capital Group; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A financial services company in Cape Town is seeking a detail-oriented QA Review and Submissions Agent to join their Back Office team. The role entails meticulous documentation review, ensuring accuracy, and managing high-stakes submissions. Candidates should have a strong background in compliance environments, exceptional organizational skills, and the ability to work under pressure. This position offers competitive compensation and opportunities for growth.

Benefits

Competitive salary

Attractive commission opportunities

Professional growth opportunities

Supportive working environment

Qualifications

• Proven track record in compliance or regulatory documentation environments.
• Exceptional attention to detail with the ability to review documents meticulously.
• Strong written communication skills for producing clear documentation.

Responsibilities

• Conduct line-by-line checks of client documents for accuracy.
• Assemble complete client profiles to meet quality requirements.
• Manage multiple submissions while maintaining control of details.

Skills

Attention to Detail

Critical Thinking

Problem-Solving

Organization

Communication Skills

Tools

Microsoft Office

CRM platforms

Google Drive

Job description

Overview

We are seeking a top-performing QA Review and Submissions Agent to join our Back Office team. This is not a simple administrative role as it requires an individual with an exceptional eye for detail, uncompromising accuracy, and the ability to manage high-stakes documentation under pressure.

Our Back Office consists of two divisions:

1. Document Collection – obtaining client documents and information.
2. Review & Submissions – where every file is meticulously analyzed, structured, and submitted to governing authorities.

As part of the Review & Submissions team, you will effectively act as a compliance gatekeeper: building submission-ready client files, ensuring zero errors, and meeting strict deadlines.

Responsibilities

• Conduct line-by-line checks of client documents and forms to guarantee total accuracy.
• Assemble complete client profiles and ensure they meet strict quality and compliance requirements.
• Identify gaps, errors, and risks in files and resolve them with urgency and precision.
• Operate under tight deadlines without sacrificing accuracy.
• Manage multiple submissions simultaneously while maintaining control of every detail.
• Collaborate with senior specialists to refine files before final submission.
• Safeguard sensitive information and ensure it is handled with absolute confidentiality.

Knowledge, Skills, Experience Required

• Proven track record in compliance, legal, regulatory, or other high-stakes documentation environments.
• Exceptional Attention to Detail: the ability to meticulously review documents and identify discrepancies or missing information.
• Strong critical thinking and problem-solving skills to detect and resolve file issues quickly.
• Highly organized, with the ability to manage large volumes of information methodically.
• Demonstrated ability to work with precision under pressure.
• Strong written communication skills, capable of producing clear and error-free documentation.
• Multilingual Abilities: Fluency in Spanish and/or French is an advantage but not required.
• Organizational Skills: exceptional ability to manage multiple cases at once, prioritize tasks, and meet deadlines.
• Tech Proficiency: Advanced skills in Microsoft Office, CRM platforms, and Google Drive for document management and communication.
• Professionalism & Initiative: Mature, career-oriented with the drive to take initiative and work independently.
• Clear criminal record.

What We Offer

• A competitive salary package aligned with your skills, experience, and industry standards.
• Attractive commission opportunities, with significant potential earnings for good performance.
• A supportive and inclusive working environment where collaboration and innovation are encouraged.
• Opportunities for professional growth and career development.
• A culture that values work–life balance and employee well-being.
• Being part of a dynamic, purpose-driven team with a shared vision for success.