QA Advisor: 6-Month Secondment, US Shifts

CXP are now part of the Huntswood Group; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading quality assurance firm in Cape Town is seeking a Quality Assurance Specialist for a 6-month secondment. The role involves monitoring quality performance, providing feedback to service agents, and ensuring compliance with standards. Candidates must have a year of QA experience, financial expertise, and strong communication skills. This position offers an opportunity to influence quality standards and support staff development in a dynamic environment.

Qualifications

• 1 year of Quality Assurance experience.
• 1 year of financial industry experience.
• Proven track record in delivering against sales and performance objectives.

Responsibilities

• Maintain and develop quality standards.
• Assess support interactions against quality standards.
• Provide constructive feedback to agents.

Skills

QA experience

Financial experience

Organisational skills

Interpersonal skills

Analytical/problem solving

Customer service awareness

Job description

A leading quality assurance firm in Cape Town is seeking a Quality Assurance Specialist for a 6-month secondment. The role involves monitoring quality performance, providing feedback to service agents, and ensuring compliance with standards. Candidates must have a year of QA experience, financial expertise, and strong communication skills. This position offers an opportunity to influence quality standards and support staff development in a dynamic environment.