Property Facilities Manager

Sumali Investments 101; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading real estate management firm in Johannesburg is seeking a Mall / Facilities Manager responsible for the overall management and operations of the shopping mall. The candidate should have strong leadership skills, a customer-focused approach, and at least 3 years of experience in facilities management. This full-time position requires excellent communication, financial management capabilities, and proficiency in property management systems.

Qualifications

• Minimum of 3 years' experience in facilities or mall management.
• Strong technical knowledge of building systems (electrical, plumbing, etc.).
• Financial management and budgeting experience.

Responsibilities

• Oversee daily building operations including maintenance and security.
• Act as the main point of contact for tenants regarding operational issues.
• Prepare and manage service charge reconciliations and maintenance costs.
• Ensure the cleanliness and presentation of common areas.

Skills

Leadership skills

Communication skills

Problem-solving skills

Organizational ability

Customer focus

MS Office proficiency

Education

Bachelor's degree in Facilities Management or related field

Tools

MDA / MRI property management systems

Job description

We are seeking a highly energetic, mature, and experienced Mall / Facilities Manager who will be responsible for the day-to-day operations, maintenance, and overall management of the shopping mall / warehousing.

The role ensures a safe, clean, and well-maintained environment that enhances tenant satisfaction, customer experience, and operational efficiency.

Key Responsibilities

Operations & Maintenance

• Oversee daily building operations, including maintenance, security, cleaning, landscaping, and parking management.
• Manage preventive and corrective maintenance schedules for all mechanical, electrical, and plumbing systems.
• Ensure compliance with all safety, health, and environmental regulations and standards.
• Monitor contractors and service providers to ensure performance meets agreed standards and SLAs.

Tenant Relations

• Act as the main point of contact for tenants regarding operational issues.
• Conduct regular site inspections and meetings to address tenant needs and concerns.
• Collaborate with the finance team regarding rental billing, debtors, leasing, tenant exiting and handovers.
• Maintain strong relationships to promote retention and satisfaction.

Financial & Administrative Management

• Prepare and manage service charge reconciliations, and maintenance costs.
• Monitor expenditure and implement cost-control measures.
• Ensure timely preparation of reports.
• Assist in procurement of services, suppliers, and contractors.

Customer Experience & Presentation

• Oversee the general presentation and cleanliness of common areas.
• Ensure all facilities are operating efficiently to enhance tenant and shopper experience.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and negotiation abilities.
• Problem-solving and decision-making skills under pressure.
• Attention to detail and strong organizational ability.
• Customer-focused with a proactive approach.
• Proficiency in MS Office.

Key Attributes

• Professional, hands‑on, and results‑driven.
• High integrity and commitment to operational excellence.
• Ability to manage multiple priorities and stakeholders effectively.

Qualifications & Experience

• Bachelor's degree in Facilities Management, Property Management or a related field (optional).
• Experience with MDA / MRI property management systems (preferred).
• Minimum of 3 years' experience in facilities or mall management (retail or commercial property environment preferred).
• Strong technical knowledge of building systems (electrical, plumbing, etc.).
• Financial management and budgeting experience.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Location: Johannesburg, Gauteng, South Africa