Projects & Services Manager

Ground 2 Tap Water Solutions; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing water engineering company in South Africa is seeking a Project & Services Manager. This role involves coordinating projects, managing service schedules, and ensuring client communication with clarity. The ideal candidate has 3–5 years of experience in project coordination or service management and excels in structured environments. Join a company that values system and accountability, not chaos.

Qualifications

• 3–5 years in project coordination, service management, or operations.
• Highly organised and structured.
• Good with multi-tasking and time pressure.

Responsibilities

• Own the rhythm of delivery.
• Coordinate projects and run service scheduling.
• Provide clear updates to clients.

Skills

Project coordination

Service management

Strong communication

Job description

Project & Services Manager

Location: Cape Town (Southern Suburbs)

Salary: R38 000 – R42 000 per month

On-site: 95% office-based

Ground 2 Tap (G2T) is a fast-growing water engineering company scaling ±50% year-on-year. We’re hiring a Project & Services Manager (PSM) to run the operational heartbeat of our business — keeping projects, services, teams, and clients in sync.

🧭 The Role in One Line

Own the rhythm of delivery.

You coordinate projects, run service scheduling, keep clients informed, and ensure the whole system moves with clarity and discipline.

🔥 Why Strong Project Managers Love This Role

Project managers often suffer because companies are chaotic, people don’t follow process, and roles are fuzzy.

This role is the opposite:

• Clear ownership
• Strong structure
• High accountability
• Fast growth and autonomy
• A pivotal seat between ops, engineering, field teams, and clients

You won’t be fighting chaos — you’ll be running the system.

⚙️ What You’ll Do (Condensed)

Project & Service Coordination (70%)

• Launch and manage project schedules
• Confirm contractors, team readiness, and daily progress
• Allocate technicians for service jobs
• Respond to client issues after Day 14
• Adjust plans in real time to keep delivery on track

Client Communication (20%)

• Provide clear, proactive WhatsApp/email updates
• Set expectations early
• Maintain calm control during pressure moments

Admin & Invoicing (10%)

• Issue service invoices within 24–48 hours
• Maintain clean records and follow through to payment

📊 Key Results You Must Deliver

• On-time projects
• High Right-First-Time rate (with Field Engineer)
• Strong client satisfaction (NPS)
• Fast invoice turnaround
• Accurate data + disciplined follow-through

💡 What Success Looks Like

• Multiple projects and service jobs running without dropped balls
• Clients feel informed, not anxious
• Field teams trust your planning
• You see risks early and keep momentum
• You bring calm structure into a fast-growing environment

🧬 What We’re Looking For

• 3–5 years in project coordination, service management, or ops
• Highly organised and structured
• Strong communicator — written + verbal
• Good with multi-tasking and time pressure
• Detail-driven, proactive, and steady under pressure

🚀 Why Join G2T?

• One of SA’s fastest-growing engineering-driven water companies
• Double-digit growth creates real career upside
• A pivotal role with influence across ops, engineering, and client delivery
• A company that values systems, accountability, and clarity — not chaos

📧 Apply here: https://forms.gle/S6cfdP9UuB3fmBjE6