Project Operations Manag

Clicktrain; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A prominent digital agency is looking for a Project & Operations Manager in Cape Town. The ideal candidate will have over 3 years of experience in project management, leading digital projects, and optimizing operational processes. This role requires strong organizational skills and the ability to collaborate across teams to ensure project success. Competitive benefits include personalized training and an annual Christmas shutdown.

Benefits

Personalized training plan

Christmas shutdown

Annual team building event

Qualifications

• 3+ years experience in project management or operations in an agency.
• Ability to manage multiple projects simultaneously.
• Experience in digital, creative, or agency environments.

Responsibilities

• Lead the planning, execution, and delivery of digital projects.
• Manage risks and technical dependencies to keep projects on track.
• Optimize workflows and operational processes for scalability.

Skills

Project management

Operational oversight

Strong organizational skills

Communication skills

Collaboration skills

Commercial awareness

Tools

Everhour

Odoo

Slack

Google Workspace

Google Ads

Google Analytics

Job description

About the Company

At our Client - Verkeer, delivering on a challenge is what we live to do.

It's what gets us out of bed in the morning, what fires up our team, and what's kept us succeeding for our clients since

They love what we do.

And their team loves the way we do it – pragmatically, collaboratively, honestly and always with one eye on the result.

After all, their ambition is straightforward : that you succeed.

About the Role

The Project & Operations Manager will play a pivotal role in driving the successful delivery of projects and ensuring seamless business operations across our UAE and UK markets.

Acting as the bridge between leadership and delivery teams, you will be responsible for translating strategy into execution, managing resources effectively, and overseeing operational processes that keep the business running at its best.

This is a role for someone who thrives on team impact.

You’ll not only ensure that day‑to‑day activities flow smoothly, but also take ownership of optimising processes, implementing scalable systems, and enabling the long‑term growth of our organisation in two of the world’s most wealthy markets.

Success in this position requires a blend of project management expertise, operational oversight, and commercial acumen, with the ability to align local delivery in the UAE with strategic priorities in the UK.

This is an opportunity to step into a role that has both influence and reach, helping shape the future of an organisation that is ambitious, growth‑focused, and building a presence in international markets.

Key Responsibilities

• Lead the planning, execution, and delivery of digital projects across multiple channels and workstreams.
• Define digital project scope, milestones, and KPIs to ensure deliverables are achieved on time, within budget, and aligned to client objectives.
• Proactively manage digital risks, technical dependencies, and blockers to keep initiatives on track.
• Facilitate collaboration across performance, creative, and technical teams to ensure clarity of ownership and accountability.
• Own and continuously optimise digital workflows and operational processes to ensure scalability, efficiency, and consistency across markets.
• Oversee digital client and team onboarding frameworks to ensure seamless transitions and readiness for delivery.
• Act as the systems owner for project and operational platforms (e.g., , Everhour, Odoo, Slack, Google Drive, GA4, Ads platforms), ensuring they are fully integrated and used to their potential.
• Monitor digital resource capacity and allocation, providing recommendations for workload balancing, automation opportunities, and future planning.
• Provide leadership with real‑time reporting on digital project performance, resourcing, and profitability.
• Translate campaign and delivery metrics into actionable commercial insights that support forecasting, optimisation, and growth strategies.
• Maintain accurate internal records, including digital invoicing workflows, client data sheets, and active account documentation.
• Partner with leadership to deliver strategic digital initiatives and embed new technologies or process improvements across the business.
• Champion innovation and continuous improvement by identifying operational bottlenecks and introducing digital‑first solutions.
• Support delivery teams with training and guidance on best practices, system adoption, and adherence to digital processes.
• Ensure teams clearly understand client / project scopes, digital KPIs, and the broader organisational remit in both the UAE and UK markets.
• Organise an Annual team‑building event for our team based in South Africa.

What We're Looking For

• Essential : 3+ years of experience in project management or an operational role in an agency environment.
• Proven experience in project management and / or operations within a fast‑paced business or agency environment.
• Strong organisational and prioritisation skills, with the ability to manage multiple projects simultaneously.
• Demonstrated ability to translate strategy into operational execution.
• Excellent communication and collaboration skills, with experience managing cross‑functional teams.
• Commercial awareness with the ability to balance client satisfaction, delivery excellence, and profitability.
• Proficiency with project and operational tools (e.g., , Everhour, Odoo, Slack, Google Workspace).
• Experience working with Google Ads, Google Analytics, and other platforms is a plus.
• Desirable : Experience in digital, creative, or agency environments.
• Desirable : Background in process improvement or change management.
• Desirable : Paid Media or SEO experience.

Our Benefits

• Learning and Development : A personalised training plan developed for you, incorporating both internal and external training support to help you advance in your career.
• Christmas Shutdown : Not only will you have 20 days of annual leave available, but we also offer a total Christmas shutdown to allow you to switch off truly.
• Team Building : Annual team building event for our team based in South Africa.