Project Manager
ellioCX
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Descripción de la vacante
ellioCX is seeking an experienced Project Manager in South Africa to lead projects from idea through to BAU transition. You will define scope, coordinate cross-functional teams, manage plans and governance, and ensure delivery on time and within budget.
You will drive RAID tracking, stakeholder engagement, and benefits realization while facilitating constructive decision-making and clear communication across sponsors and workstreams.
Formación
- Demonstrable experience coordinating or managing cross-functional projects.
- Experience across project planning, governance, reporting, stakeholder management, and RAID control.
- Experience in business change, operational transition, technology implementation, or transformation would be an advantage.
Responsabilidades
- Define clear project scope, objectives, deliverables, milestones, and success criteria.
- Develop and manage integrated project plans with clear timing for all teams.
- Coordinate delivery from initiation through to closure with cross-functional teams.
- Monitor progress, remove obstacles, and take corrective action as needed.
- Maintain RAID logs and governance with timely status updates.
- Support stakeholder management through workshops, reviews, and alignment sessions.
Conocimientos
Educación
Herramientas
Descripción del empleo
Great projects don’t happen by accident. They happen when people have clarity, understand what matters, ask the right questions, and work together towards a shared outcome.
As our Project Manager, you’ll bring those pieces together. You’ll plan, lead, and coordinate projects from initial idea through to delivery and a controlled transition into Business as Usual (BAU).
You’ll work across teams to turn plans into action, connecting the right people, identifying challenges early, and keeping everyone focused on what we’re trying to achieve and why.
- You’ll lead and coordinate projects that support our business strategy, client commitments, operational improvements, transitions, transformation initiatives, and technology change.
- As the central point of coordination, you’ll bring impacted teams and stakeholders together around clear outcomes. You’ll make sure projects stay focused on their agreed scope, schedule, budget, and quality expectations, while creating the governance and visibility people need to make informed decisions.
- You’ll also keep a close eye on risks and dependencies, asking the right questions when something doesn’t look right and helping teams find practical solutions.
- And because delivery isn’t finished at go-live, you’ll make sure each project moves smoothly into BAU, with clear ownership and the right support in place.
- Define clear project scope, objectives, deliverables, milestones, and success criteria.
- Develop and manage integrated project plans that give everyone clarity on what needs to happen and when.
- Bring cross-functional teams together and coordinate delivery from initiation through to closure.
- Keep a close eye on progress, asking questions, removing obstacles, and taking corrective action where needed.
- Milestones achieved in line with agreed plans.
- Delivery within agreed scope and schedule.
- Controlled project closure and successful transition into BAU.
- Put clear, practical project governance and meeting rhythms in place.
- Prepare project status reports, dashboards, and executive updates that make complex information easy to understand.
- Help teams make timely decisions through effective steering and delivery forums.
- Keep project records clear, accurate, and up to date.
- Timely and accurate reporting.
- Effective governance and escalation.
- Clear decisions, ownership, and accountability.
- Maintain clear risk, assumption, issue, and dependency (RAID) and decision logs.
- Look ahead, not just at what’s happening today, to identify potential challenges and dependencies early.
- Understand potential impacts and make sure mitigation actions are clear and tracked.
- Escalate material risks and issues at the right time, with the information people need to make informed decisions.
- Risks and potential threats identified early.
- Fewer unresolved critical items.
- Timely mitigation and resolution.
- Build trusted relationships with sponsors, clients, and workstream leads.
- Take the time to understand different perspectives and keep expectations clear through straightforward, honest communication.
- Facilitate workshops, project reviews, and alignment sessions that move conversations forward.
- Work through conflicting priorities constructively and keep people engaged in the shared outcome.
- Concerns understood and resolved in a timely way.
- Positive sponsor and client feedback.
- Keep track of project budgets, forecasts, actuals, and financial risks.
- Understand resource needs across workstreams and coordinate them effectively.
- Support benefits tracking and identify constraints early so we can understand what needs to change.
- Delivery within the approved budget.
- Effective use of resources.
- Clear and transparent financial reporting.
- Define clear acceptance criteria and make sure deliverables meet agreed quality expectations.
- Understand the impact of proposed changes to scope, schedule, budget, or solutions before they’re agreed.
- Manage project changes through the appropriate governance processes.
- Encourage teams to learn from delivery and keep looking for smarter, simpler ways of working.
- Deliverables accepted against agreed criteria.
- Project changes managed effectively.
- Compliance with agreed governance requirements.
- Coordinate operational readiness across impacted areas of our business.
- Make sure the right questions have been answered before go-live, including readiness criteria, ownership, ongoing support, and handover requirements.
- Coordinate hypercare, lessons learned, and post-implementation reviews where appropriate.
- Make sure teams have the clarity and support they need to take ownership once the project moves into BAU.
- Readiness confirmed before go-live.
- Minimal operational disruption.
- A successful and controlled transition into BAU.
We’re curious about how technology can help us work smarter, but we don’t use it simply because we can. We make sure there’s a clear purpose, the right controls are in place, and people remain accountable for the decisions we make.
- Use only approved artificial intelligence (AI) tools and authorised data for project activities.
- Look for suitable opportunities to use AI to help with planning, analysis, reporting, meeting follow-up, and administrative automation.
- Make sure there’s a clear business purpose, ownership, risk assessment, and appropriate approval before introducing or materially changing an AI solution.
- Protect confidential, personal, client, and regulated information when working with prompts, source data, and AI-generated outputs.
- Apply meaningful human review and remain accountable for AI-supported decisions and deliverables.
- Question and validate AI-generated outputs for accuracy, completeness, bias, fairness, source quality, and intellectual property considerations.
- Be transparent when AI has materially contributed to an analysis, recommendation, decision, or deliverable.
- AI use follows approved processes and client commitments.
- Sensitive information is protected from unauthorised disclosure.
- Appropriate reviews and approvals are recorded.
- AI-related risks and limitations are actively understood and managed.
- AI delivers productivity benefits without compromising quality or human accountability.
- Grade 12 / Matric or equivalent.
- A relevant tertiary qualification in Project Management, Business, Commerce, Operations, Information Technology (IT), or a related discipline.
- A recognised project management certification such as Project Management Body of Knowledge (PMBOK), PRINCE2, Project Management Professional (PMP), Association for Project Management (APM), Agile, or Scrum would be advantageous.
You’ll bring:
- Demonstrable experience coordinating or managing cross-functional projects.
- Experience across project planning, governance, reporting, stakeholder management, and RAID control.
- Experience in business change, operational transition, technology implementation, client onboarding, or transformation would be an advantage.
You’ll be comfortable using the tools and information around you to keep projects moving and make informed decisions.
You’ll bring:
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Working knowledge of project planning, scheduling, financial tracking, governance reporting, and collaboration tools.
- A practical understanding of approved AI tools for project planning, reporting, analysis, risk management, and workflow automation.
- Awareness of data protection, security, privacy, transparency, fairness, human oversight, and accountability.
- The ability to write clear prompts, assess sources, and critically validate AI-generated outputs rather than simply accepting them at face value.
- A commitment to completing required AI training and staying up to date with approved guidance.
You create clarity, bring people together, and take ownership of getting things moving. You’re comfortable leading through influence rather than relying on direct authority.
You can take something complex and make it manageable. You prioritise effectively, connect the moving parts, and stay focused when deadlines compete.
You build trusted relationships, listen to different perspectives, influence decisions, and manage expectations openly.
You communicate complex information simply and directly. You’re confident presenting to senior audiences and know how to facilitate conversations that lead to clear outcomes.
You’re curious about what sits behind a challenge. You use evidence, analysis, and sound judgement to understand the problem before recommending a way forward.
You understand that great project delivery needs to make commercial sense. You’re comfortable working with budgets, forecasts, benefits, and commercial commitments.
You look ahead and ask,“What could get in the way?” You identify threats early, apply proportionate controls, and know when something needs to be escalated.
Projects change. Priorities move. New information comes to light. You stay focused, rethink the plan when needed, and maintain momentum through ambiguity and change.
You work inclusively, put shared outcomes ahead of silos, and keep client, customer, and operational needs at the heart of project delivery.
You’re curious about what AI can make better, while understanding that smarter technology still needs human judgement. You use approved AI tools responsibly, protect data, question outputs, and keep human accountability at the centre of project decisions.
Success in this role will include:
- Delivery against agreed project milestones and plans.
- Budget and forecast accuracy.
- Quality and acceptance of project deliverables.
- Timely and accurate governance reporting.
- Effective management of critical risks, issues, assumptions, and dependencies.
- Stakeholder, sponsor, and client satisfaction.
- Operational readiness and successful transition into BAU.
- Achievement and tracking of agreed project benefits.
- Responsible and measurable use of AI, including appropriate approvals, data controls, human review, and output validation.
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