Project Manager

Sabio Group; Johannesburg; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading customer experience provider in Johannesburg is seeking a Project Manager to oversee international project planning and management. The ideal candidate will have extensive experience in the customer services industry and proven track record in project management using Agile methodologies. This role involves stakeholder management, documentation production, and escalations. Competitive benefits include a pension scheme and flexible working options.

Benefits

Pension Scheme

Remote/Flexible work

Life insurance

LinkedIn Learning

Qualifications

• Proven project management experience in consultancy or customer service transformation.
• Experience with Agile project management tools like Jira.
• Ability to manage virtual project teams.

Responsibilities

• Manage project planning and supplier relationships for international projects.
• Ensure stakeholder management and communication.
• Produce necessary documentation and manage customer escalations.

Skills

Customer services industry experience

Project management experience

Agile methodologies (Scrum)

Jira knowledge

Facilitation skills

Virtual project team management

Excellent verbal communication

Operational relationship development

Initiative

Project dependency management

Tools

Collaboration tools

Job description

Project Manager

Department: Delivery

Employment Type: Full Time

Location: Johannesburg

Reporting To: Programme Manager

At Sabio Group, we are dedicated to fostering an environment where employees thrive. Since 1998, we have built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We are seeking creative, resourceful people to join our fast‑growing organization, where you will have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organizations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest‑growing providers of CX transformation solutions, we are committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Project Manager to join our team.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

• Responsible for management of project planning on an international level, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
• Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
• Be fully competent within the field of project management. The role‑holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
• Production of appropriate documentation.
• Manage escalations within the customer’s organization, should customer resources not meet agreed pre‑requisites and deliverables.

Skills Knowledge and Expertise

• Experience of working within the customer services industry
• Proven project management experience within a consultancy, systems integrator or customer service transformation environment
• Proven experience working with Agile project management methodologies (Scrum) and tools (Jira)
• Experience of collaboration tools for the joint delivery of projects
• Experience of workshop facilitation including internal and external resources
• Experience of virtual project team management (e.g. matrix management across technical teams)
• Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail.
• Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
• Ability to act under own initiative to ensure projects stay on-track
• Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”

Benefits

• Pension Scheme
• Remote/Flexible work
• Life insurance
• LinkedIn Learning
• Plus many more! (Benefits are dependant on your base location.)

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.