Project Manager

Callforceoutsourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading contact center solutions provider in Cape Town seeks a detail-oriented Project Manager. The role involves coordinating BPO campaigns, managing User Acceptance Testing (UAT), and liaising with cross-functional teams. Candidates should have 2–4 years of experience in project coordination and a track record of successful project delivery. This position requires strong organizational and communication skills, with the ability to work under pressure and meet deadlines.

Qualifications

• 2–4 years in project coordination or junior project management roles.
• Proven track record of delivering client onboarding or process improvement projects.
• Demonstrated involvement in UAT or software testing phases.

Responsibilities

• Coordinate end‑to‑end setup of new BPO campaigns.
• Manage User Acceptance Testing (UAT) phases.
• Develop and maintain detailed project plans and documentation.
• Liaise with cross‑functional teams.
• Track project milestones and elevate potential delays.
• Support risk management and issue tracking.
• Monitor project KPIs and support post‑implementation reviews.

Skills

Organizational skills

Communication skills

Analytical skills

Problem-solving skills

Collaboration

Project Management

Tools

MS Project

Job description

Creating purposeful careers as we build the future of contact centre solutions. We are seeking a detail-oriented, deadline-driven Project Manager with hands‑on experience in the BPO industry managing cross functional projects.

Key Responsibilities

• Coordinate end‑to‑end setup of new BPO campaigns, ensuring all components are implemented smoothly
• Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
• Develop and maintain detailed project plans, timelines, and documentation
• Liaise with cross‑functional teams including operations, IT, QA, and client stakeholders
• Track project milestones and elevate potential delays to leadership
• Schedule and facilitate project meetings, prepare agendas, and record minutes
• Support risk management, issue tracking, and resolution planning
• Ensure compliance with SLA commitments and contractual obligations
• Monitor project KPIs and support post‑implementation reviews

Requirements

• Experience: 2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment
• Proven track record of delivering client onboarding, transitions, or process improvement projects
• Demonstrated involvement in UAT or software testing phases
• Familiarity with tools like , or MS Project is advantageous
• Ability to work flexible hours
• Own vehicle

Skills

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Analytical and detail-oriented approach to problem‑solving
• Proven ability to work under pressure and meet tight deadlines
• Collaborative mindset and stakeholder management finesse
• Project Management and Business Process Outsourcing (BPO)
• Project Planning, Administration, and Client Relations