Project Manager

Point. Your Marketing Investment Partner; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A marketing investment partner in Cape Town seeks a Project Manager to lead a multi-disciplinary team through project life cycles. The role requires delivering operational excellence and improving customer satisfaction. The ideal candidate must have a diploma in a related field and at least 3 years of experience in a similar role. Customer service and people management experience will be advantageous.

Qualifications

• Grade 12 qualification required.
• 3+ years of experience in a similar role and/or industry.
• Customer service and people management experience advantageous.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Deliver operational excellence and achieve revenue growth.
• Engage consistently within a marketing environment.

Skills

Stakeholder engagement

Operational execution

Customer service

Risk Management

Education

Diploma and/or certification in related field

Job description

Project Manager

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPIs)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPAs)

• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning / Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation

Qualification Requirements

Grade 12

Diploma and / or certification in related field

Work Experience

3+ years’ experience in a similar role and / or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.