Programme Manager

Milpark Education Pty Ltd; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading educational institution in Cape Town is seeking a Programme Manager to oversee online programmes in the School of Financial Services. The ideal candidate will coordinate student admissions, manage queries, and administer online learning sessions. Applicants should have at least 4 years of educational experience, strong relationship-building skills, and familiarity with learning management systems. This role offers a dynamic and supportive environment with opportunities for professional growth.

Qualifications

• 4+ years experience in an educational environment.
• Experience with project management or coordination.
• Experience working with learning management systems.

Responsibilities

• Coordinate and manage allocated programmes.
• Administer student admission and registration.
• Assist in student and staff training.

Skills

Relationship building

Interpersonal skills

Planning and organizing

Customer service orientation

Attention to detail

Problem solving

Education

NQF 5 business/education-related qualification

Tools

Moodle

Canvas

Customer Service Workspace

MS Office (Excel, Word, PowerPoint, Teams)

Job description

Application close date: 18 February 2026

The Position

The Programme Manager is responsible for coordinating and managing one or more allocated programmes offered via an online learning environment in a specific academic department. This role is currently situated within the School of Financial Services and includes overseeing various qualifications along with their associated deliverables.

Responsibilities

Student admission and registration

• Admit students onto a qualification/programme in line with the specific admission and selection criteria.
• Approve all student registrations in line with at risk policy and rules of progression.
• Consider RPL policy for a specific qualification, and action accordingly.
• Process de-registrations/expiry/extension of qualifications.
• Process internal subject exemptions (where applicable).
• Consider and assist with actioning standard subject exemption (CAT) applications as needed.

Recruitment, performance management and people development

• Assist with induction and development of new facilitators and online lecturers as and when required.
• Assist with organising logistics for all training sessions and / or workshops conducted by the School as needed.

Customer service

• Assist with training internal staff members from relevant departments on all qualifications and deal with student/client/facilitator queries and take full responsibility for resolving the queries.
• Build good relationships and liaise with internal departments, part-time academics and corporate clients of Milpark.
• Deal with special student requests and channel to the Academic Committee or where relevant. Prepare for AC meetings and attend as per schedule.
• Ensure that student complaints/concerns are channelled to the correct department and solved to the student’s satisfaction.
• Participate in graduations (as required).
• Review student and contractor evaluation/survey forms and action items.
• Assist with administration of MS Teams sessions.

Programme management

• Administer online sessions via MS Teams/online platforms as and when required (back-up for academic administrator).
• Assist with managing aspects relating to Induction sessions (as per the specified timeframes).
• Assist in the planning and delivery of special projects as required by management (i.e. audits; accreditation).
• Attend and engage in work-related meetings.
• Serve on the Academic Committee.
• Check and update all qualification documentation and configuration, including fact sheets, exam timetables, pricing schedules and website information.
• Conduct and manage the articulation process for corporate students as required.
• Conduct subject planning for students and consult with students on qualification choice and / or module selection.
• Consider student feedback and action items as required.
• Gather alumni stories at the request of Marketing or line management.
• Manage general student communication on the qualification.
• Monitor and try to influence throughput and drop‑out rates on qualification, i.e. by coming up with motivational activities for students.
• Monitor and update critical dates and all planning/tracking grids.
• Manage “at risk” students in line with Milpark’s At Risk Policy (including counselling sessions; inactivity and exclusion appeals etc.).
• Provide input to academic owner on material review and curriculum development. Assist oversight owner with the qualification review process as required.
• Provide input to student handbook and internal processes.
• Assist in gathering information as and when required for Oversight and Advisory Board meetings.
• Review and manage timetables for respective qualification(s).
• Manage exam day queries for your qualification(s).
• Review and verify completion letters as required.

Education & Experience Requirements

• An NQF 5 business/education-related qualification or higher.
• At least 4 years experience in an educational environment dealing with students and corporate partners.
• Ideally some project management or coordination experience.
• Highly developed relationship building / interpersonal skills.
• At least one year experience working with Moodle/Canvas or a similar learning management system.
• Relevant experience in solving customer tickets using Customer Service Workspace or a similar tool.
• Relevant experience in working with an invigilation tool.

Desired Behavioural Competencies

• Passion for learning, education and students as well as for problem solving.
• Excellent customer service orientation and interpersonal skills that portray professionalism at all times.
• Excellent verbal and written communication skills.
• Excellent planning and organising as well as administrative skills with high attention to detail.
• Ability to meet deadlines and execute tasks assigned to you.
• Ability to prioritise tasks.
• Ability to stay motivated, take initiative, learn fast and perform in an ever changing and pressurized environment.
• Ability to collaborate and work in a team, but also able to run with tasks self‑sufficiently taking full accountability and responsibility.
• Proficient in MS Office tools (Excel, Word, PowerPoint, Teams).
• Working knowledge of Moodle / Canvas or other Learner Management System.
• A sound grasp and experience of relevant Milpark internal policies; processes and systems (if internal candidate).

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https://resource.milpark.ac.za/public/downloads/Milpark%20Education%20Applicant%20and%20Employee%20Privacy%20Notice.pdf

• That you have no objection to us reviewing and processing any personal information provided in the course of your application, as well as any information that you have provided in support of your application.
• That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise.

Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.