Program Manager Sr (Program Quality)-TaMoLe

Catholic Relief Services; South Africa; Remote; ZAR 1,042,000 - 1,390,000; Full time

Job summary

A prominent humanitarian organization is seeking a Program Manager to provide program quality technical and management support across several countries. The role involves developing and implementing project designs, mentoring staff, and ensuring alignment with donor guidelines. Candidates should have significant international experience and a Master's Degree. The organization offers a supportive culture and comprehensive benefits.

Benefits

Comprehensive benefits package

Collaborative work culture

Generous retirement savings plan

Qualifications

• At least 5-8 years of relevant international experience in advisory or management roles.
• Experience in mentoring, coaching, and training applying adult learning principles.
• Demonstrated application of technical principles and concepts.

Responsibilities

• Provide technical and management support to improve CRS programs.
• Lead the development of project designs and proposals.
• Coordinate capacity strengthening initiatives for staff and partners.

Skills

Excellent relationship management skills

Strong strategic and analytical skills

Strong written and oral communication skills

Proactive and results-oriented

Proficiency in Microsoft Office

Education

Master's Degree

Master's Degree in International Relations or related field

Job description

Note: This is a remote position supporting Tanzania, Mozambique, and Lesotho (TaMoLe). Relocation or international benefits is not being offered for this role.

Job Summary

You will provide program quality technical and management support in line with Catholic Relief Services (CRS) program quality principles and standards, donor guidelines, and industry best practices to the countries in your assigned ESARO country hub. This position will support CRS program offices in Tanzania, Mozambique and Lesotho (TaMoLe). Your work will advance the delivery of high-quality programming to the poor and vulnerable and enable scaling results. Your technical knowledge and program management experience and skills will contribute to determining how effective, adaptive, innovative and scalable CRS’ programming is across the region.

Roles and Key Responsibilities

• Contribute to the advancement of the country strategy, in alignment with Vision 2030 and regional priorities, including the advancement of influence goals and donor engagement plans. Provide technical support to CP teams, remotely and on-site, for strategic planning and prioritization.
• Support design and delivery of quality assurance systems, including how to best apply program PQ and technical standards, best practices, partnership principles, and M&E. Help ensure a cross-sectoral approach integrating gender, SDP mainstreaming, and climate.
• Lead or support the development of the technical design of new projects, including formal and informal proposal products. Advise project teams on integrating donor strategies, priorities and technical requirements into CRS’ approach. Contribute to CP efforts to preposition and leverage results from their work.
• Coordinate capacity strengthening initiatives for staff and partners through helping develop learning and training strategies and agendas/curriculums, leading virtual learning events, conducting trainings and workshops, and mentoring and coaching to CP staff.
• Advance knowledge management and learning by coordinating research studies, assisting with reviewing and documenting program impact, supporting design and delivery of learning events and sharing best practices, and coordinating production of internal/external learning products.
• Provide program quality management surge support to fill short-term CP gaps and support projects during program start-up, close-out, or other delivering key milestones in the project cycle.

Knowledge, Skills and Abilities

• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Strong written and oral communication skills
• Strong presentation, facilitation, training, mentoring, and coaching skills
• Proactive, resourceful and results-oriented
• Proficiency in Microsoft Office Publisher, Word, PowerPoint, Excel and Outlook.

Preferred Qualifications

• Master’s Degree
• Knowledge of CRS Partnership strategy and Partner management experience is an advantage.

Required Languages

English

Travel

Must be willing to travel up to 35 %.

Supervisory Responsibilities

Yes

Basic Qualifications

• Master's Degree in International Relations or a related field required.
• At least 5 – 8 years relevant international working experience in an advisory or management role with progressive responsibilities, ideally with an international NGO.
• At least 3 years of supervisory experience, including performance evaluation, coaching and mentoring.
• Previous experience providing technical assistance and developing successful proposals for external donor funding is required.
• Demonstrated application of technical principles and concepts. General knowledge of other related disciplines to ensure proper cross-sectoral approach.
• Experience in business development, project design and proposal development including technical writing.
• Experience in mentoring, coaching, facilitation and training applying adult learning principles and practices.
• Experience with program monitoring and evaluation, including applying data collection tools and methodologies, data analysis, and data presentation.
• Experience and skills in networking and relations with donors, peer organizations, and faith-based and civil society partners. Understanding of partnership principles.

Agency Competencies (for all CRS Staff)

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS’ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.