Program Coordinator

Austral Education Group; Cape Town; On-site; ZAR 200 000 - 300 000; Part time

Job summary

An educational tour organization in Cape Town is seeking a passionate Group Leader to guide MBA students and professors. This role involves providing insights into Cape Town while coordinating logistics and ensuring a memorable experience. Candidates must be enthusiastic, knowledgeable, and flexible, available to work evenings and weekends as needed. Join us to connect with international groups and share your love for Cape Town.

Qualifications

• Strong verbal communication skills to effectively engage with an international audience.
• Confident in leading groups using both public and private transportation.
• Punctual, reliable, and attentive to detail.

Responsibilities

• Serve as the primary point of contact for each group from arrival to departure.
• Guide and engage participants through business meetings, cultural tours, and local experiences.
• Coordinate logistics such as transportation, meeting confirmations, and dining arrangements.
• Quickly address and resolve any unexpected issues to ensure smooth operations and client satisfaction.

Skills

Fluent English Communication

Group Leadership Skills

In-depth Local Knowledge

Excellent Time Management

Client-focused Approach

Proactive and Independent

Education

Certified Tour Guide License

Job description

About the RoleAs a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting Cape Town.

This role involves much more than just guiding; you'll be responsible for making their experience in Cape Town informative, seamless, and memorable.

Working directly with our clients, you'll lead them to business meetings, guide them on cultural tours, and share your passion and knowledge about the city, providing them with unique insights into Cape Town business environment and cultural heritage. In additional, you'll manage and coordinate final logistics for each group's activities, which include communicating with bus drivers, reconfirming business meetings, managing dietary restrictions in group meals, and quickly resolving any unexpected issues that arise.

We're looking for resourceful, knowledgeable, and enthusiastic freelancers available on a project basis to work with us whenever groups are in town. This position requires flexibility, as groups typically stay for a full week, and schedules often include evenings and weekends.

Key Responsibilities

• Serve as the primary point of contact for each group from arrival to departure.
• Guide and engage participants through business meetings, cultural tours, and local experiences.
• Coordinate logistics such as transportation, meeting confirmations, and dining arrangements.
• Quickly address and resolve any unexpected issues to ensure smooth operations and client satisfaction.

Requirements

• Certified Tour Guide License is a plus.
• Passion for Cape Town: Enthusiastic about sharing the destination's unique history, culture, and local insights with international visitors.
• In-depth Local Knowledge: Extensive knowledge of the destination's demographics, economy, business scene, culture, and neighborhoods.
• Fluent English Communication: Strong verbal communication skills to effectively engage with an international audience.
• Excellent Time Management: Punctual, reliable, and attentive to detail.
• Group Leadership Skills: Confident in leading groups using both public and private transportation.
• Client-focused Approach: Committed to delivering outstanding client satisfaction.
• Proactive and Independent: Able to take initiative, solve problems independently, and manage time effectively.

Why Join Us?

This role offers a unique opportunity to connect with diverse international groups and share your knowledge and love Cape Town.

As a project-based freelancer, you'll enjoy the flexibility to balance this role with other commitments while gaining valuable experience in cross-cultural engagement and client relations.