Professional Services Engineer

Redherd; Cape Town; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading security engineering firm is looking for a hands-on Professional Services Engineer in Cape Town to solve complex security problems. This role involves engaging with customers, building automation scripts, and enhancing security products. The ideal candidate will have strong scripting skills and a solid understanding of networking. Remote work is fully supported, with the option to collaborate in person if near major hubs.

Qualifications

• Strong scripting in Python or PowerShell required.
• Understanding of security challenges and customer engagement is essential.
• Curiosity and a problem-solving mindset are crucial.

Responsibilities

• Engage with customers to understand security challenges.
• Provide hands-on support and demonstrations.
• Build tools and scripts for automation.
• Conduct health checks and tune customer configurations.

Skills

Scripting / automation background (Python, Bash, PowerShell)

Understanding of attacker behaviour

Solid grounding in networking (TCP / IP, DNS)

Excellent communication skills

Job description

Professional Services Engineer

Redherd is assisting a leading security engineering team in finding a hands‑on Professional Services Engineer who enjoys solving complex security problems and helping customers stay ahead of attackers.

We work with some of the most respected security teams in the world, connecting top talent with organisations that build cutting‑edge defensive capabilities.

About the Role

This opportunity sits at the intersection of technical problem‑solving, customer engagement, and creative security engineering.

You'll work closely with customers to ensure they get the most value out of their security products, while also helping to shape how those products evolve. The team behind this role is known for building simple, powerful security tools trusted by defenders around the world.

They pride themselves on thoughtful engineering, strong customer support, and shipping technology that genuinely makes a difference.

This is a high‑impact role in a small, technically exceptional team. You'll wear multiple hats — sometimes guiding customers through advanced deployments, other times scripting automations to make their lives easier, and often brainstorming clever ways to detect and frustrate attackers.

What You'll Do

• Engage with customers to understand their security challenges and goals.
• Provide hands‑on support, walkthroughs, and product demonstrations.
• Build tools and scripts to automate deployments and streamline operations.
• Review customer environments, run health checks, and tune configurations for optimal coverage.
• Research and develop PoCs for new detection ideas and bring new capabilities into the product.
• Contribute to internal tooling, documentation, and process improvements.
• Act as a customer advocate, helping shape future product features.

Location

Global / Remote‑Friendly. If you're based near major hubs in South Africa, there is the option to collaborate in person – but remote work is fully supported.

What We're Looking For

You don't need to tick every box, but you should have strength in several of the following areas:

• Strong scripting / automation background (Python, Bash, PowerShell)
• Understanding of attacker behaviour (initial access, lateral movement, reconnaissance)
• Solid grounding in networking (TCP / IP, DNS), web technologies (HTTP /S, APIs), and operating systems (Windows and Linux)
• Curiosity and a "how does this work / how can I break it" mindset
• Excellent communication skills with both technical and non-technical audiences

Nice to Have:

• Experience in pentesting, incident response, or threat detection
• Work with deception technologies or honeypots
• Contributions to open‑source or security tooling
• Experience supporting global customers and remote teams

Why This Role

This is an opportunity to work with a security‑focused engineering team that values thoughtful solutions, collaboration, and helping defenders win. You'll be part of a small, impactful group working on technology that’s used and trusted globally.