Professional Services Account Manager - Talent Management

Lumenii; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A professional services company in Gauteng is seeking a Professional Services Account Manager to enhance strategic client relationships and ensure seamless service delivery. The role focuses on account growth, retention, and collaboration with internal teams. Ideal candidates have at least 10 years experience in HR or psychology and possess strong communication skills. This is a full-time position at a mid-senior level.

Qualifications

• 10+ years' experience in HR or Industrial/Organisational Psychology preferred.
• Proven experience in account management, sales, or a client-facing role.
• Excellent communication and negotiation skills, able to manage multiple priorities.

Responsibilities

• Develop and sustain long-term client relationships as the primary point of contact.
• Identify upsell/cross-sell opportunities; drive renewals on time.
• Work with internal teams to deliver on client expectations and quality standards.

Skills

Client Relationship Management

Sales Negotiation

Stakeholder Management

Strategic Thinking

Education

Registered Industrial and Organisational Psychologist / Psychometrist

Job description

OverviewProfessional Services Account Manager - Talent Management for Lumenii.

Own and grow strategic client relationships while ensuring seamless delivery.

You will manage and expand existing accounts, safeguard satisfaction, and deliver integrated professional services—client onboarding, accreditation training, job profiling and competency mapping, assessment feedback, and targeted OD interventions.

Success is defined by deep client understanding, consistently high satisfaction, delivery excellence, and achievement of revenue targets through effective cross‑functional collaboration.

Key Responsibilities

• Client Relationship Management
  Develop and sustain long‑term relationships as the primary point of contact and trusted adviser.
  Translate client goals into delivery plans and SLAs; monitor sentiment and close feedback loops.
• Account Growth & Retention
  Identify and shape upsell / cross‑sell opportunities that deliver measurable value.
  Drive renewals on time; manage risks proactively and elevate early when appropriate.
  Partner with the Commercial Director to forecast, track, and deliver portfolio revenue targets.
  Ensure pricing supports profitability and market competitiveness; contribute to proposals and commercial models.
• Collaboration with Internal Teams
  Work with PMO and Customer Success to deliver to scope and SLAs; channel client insights into continuous improvement.
  Partner with Product and Delivery on solution design, implementation plans, and quality assurance.
• Professional Services Delivery (integrated)
  Facilitate client and internal accreditation training.
  Conduct job profiling and competency mapping aligned to role success profiles.
  Deliver assessment feedback to individuals, teams, and leaders (selection and development contexts).
  Design and implement tailored OD interventions (e.g., culture surveys) and support interpretation of psychometric data and dashboards.
• Reporting & Performance Monitoring
  Provide regular updates on account health, satisfaction, delivery quality, and financial performance.
  Produce clear reports on progress towards goals, risks, and recommended actions.

Knowledge and Experience

Proven experience in account management, sales, or a client‑facing role.
10+ years' experience in HR or Industrial / Organisational Psychology (preferred).

Registered Industrial and Organisational Psychologist / Psychometrist.
Familiarity with psychometric assessments and OD practices (training, profiling, OD interventions).

Excellent communication, negotiation, and stakeholder management; effective under competing priorities.
Strong commercial acumen with budget ownership and target delivery; highly organised and detail‑oriented.
Desired attributes : Strategic, relationship‑centred, and solutions‑focused; proactive self‑starter who thrives in a dynamic environment.
Seniority level Mid‑Senior level.
Employment type Full‑time.
Job function Human Resources.
Industries Human Resources Services.