Professional Services Account Manager

Lumenii; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading consultancy firm in South Africa seeks an experienced Account Manager to manage client relationships and drive revenue growth. The ideal candidate will have over 10 years' experience in HR or Industrial Psychology and be proactive in delivering integrated services. Responsibilities include client onboarding, training, reporting, and ensuring client satisfaction. This role offers an opportunity to work with a dynamic team focused on delivering value to clients.

Qualifications

• Proven experience in account management, sales, or a client-facing role.
• Familiarity with psychometric assessments and OD practices.

Responsibilities

• Develop and sustain long-term relationships as the primary point of contact.
• Drive renewals on time and manage risks proactively.
• Partner with the Commercial Director to forecast and deliver portfolio revenue targets.
• Work with PMO and Customer Success to deliver to scope and SLAs.
• Lead best-practice client onboarding and facilitate training.
• Provide regular updates on account health and satisfaction.

Skills

Account management

Client relationship management

Sales revenue generation

Effective communication

Negotiation

Stakeholder management

Commercial acumen

Education

Registered Industrial and Organisational Psychologist / Psychometrist

10+ years' experience in HR or Industrial / Organisational Psychology

Job description

PURPOSE

Own and grow strategic client relationships while ensuring seamless delivery. You will manage and expand existing accounts, safeguard satisfaction, and deliver integrated professional services—client onboarding, accreditation training, job profiling and competency mapping, assessment feedback, and targeted OD interventions.

MAIN OUTCOMES

• Client satisfaction & advocacy: Maintain strong sentiment across assigned accounts; act on feedback promptly and position Lumenii as the trusted adviser.
• Growth & retention: Secure timely renewals, mitigate risk early, and convert well‑fitted upsell / cross‑sell opportunities aligned to evolving client needs.
• Revenue performance: Meet or exceed portfolio targets via accurate forecasting, commercially sound pricing, and high‑quality proposal inputs.
• Delivery excellence: Execute onboarding, accreditation, profiling / mapping, assessment feedback, and OD interventions to agreed scope and Lumenii SLAs.
• Insightful reporting: Provide clear, regular visibility on account health, client satisfaction, delivery quality, financials, risks, and recommended actions.
• Cross‑functional alignment: Partner effectively with Commercial, PMO, Customer Success, Product and Delivery to design, implement and assure quality; embed continuous improvement from client feedback.

KEY RESPONSIBILITIES

• Client Relationship Management – Develop and sustain long‑term relationships as the primary point of contact and trusted adviser. Translate client goals into delivery plans and SLAs; monitor sentiment and close feedback loops.
• Account Growth & Retention – Identify and shape upsell / cross‑sell opportunities that deliver measurable value. Drive renewals on time; manage risks proactively and escape early where appropriate.
• Sales & Revenue Generation – Partner with the Commercial Director to forecast, track, and deliver portfolio revenue targets. Ensure pricing supports profitability and market competitiveness; contribute to proposals and commercial models.
• Collaboration with Internal Teams – Work with PMO and Customer Success to deliver to scope and SLAs; channel client insights into continuous improvement. Partner with Product and Delivery on solution design, implementation plans, and quality assurance.
• Professional Services Delivery (integrated) – Lead best‑practice client onboarding. Facilitate client and internal accreditation training. Conduct job profiling and competency mapping aligned to role success profiles. Deliver assessment feedback to individuals, teams, and leaders (selection and development contexts). Design and implement tailored OD interventions (e.g., culture surveys) and support interpretation of psychometric data and dashboards.
• Reporting & Performance Monitoring – Provide regular updates on account health, satisfaction, delivery quality and financial performance. Produce clear reports on progress towards goals, risks, and recommended actions.

KNOWLEDGE AND EXPERIENCE

• Proven experience in account management, sales, or a client‑facing role.
• 10+ years' experience in HR or Industrial / Organisational Psychology (preferred).
• Registered Industrial and Organisational Psychologist / Psychometrist.
• Familiarity with psychometric assessments and OD practices (training, profiling, OD interventions).

Desired attributes

• Excellent communication, negotiation, and stakeholder management; effective under competing priorities.
• Strong commercial acumen with budget ownership and target delivery; highly organised and detail‑oriented.
• Strategic, relationship‑centred, and solutions‑focused; proactive self‑starter who thrives in a dynamic environment.