Product Support Sales Representative Global Grade 10

Barloworld Power Angola; Springbok; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading machinery and equipment provider in Springbok is seeking an experienced professional to manage key accounts and build productive customer relationships. Responsibilities include consulting on equipment lifecycle management, preparing service quotes, and achieving sales targets. The ideal candidate should have a B. Tech diploma in Sales/Marketing and a strong background in business development and technical knowledge of diesel/equipment mechanics.

Qualifications

• 5 years Caterpillar experience as an artisan.
• Experience in sound technical knowledge of product brands.
• Workplace Competencies in business development.

Responsibilities

• Build productive relationships with key personnel in customer accounts.
• Consult with customers about equipment life cycles and solutions.
• Compile and submit monthly reports with forecasts.

Skills

Business development skills

Sound business communication skills

Problem solving

Attention to detail

Influencing and Negotiation

Education

Grade 12

B. Tech Sales/Marketing Diploma or Certificate

Qualified diesel/earthmoving equipment mechanic or equivalent

Tools

PC and Microsoft Office knowledge

Job description

Key Outputs

• Build productive, professional relationships and strategic partnerships with key personnel in assigned Key account customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
• Responsible for Marketing after sales products and services
• Liaison Between Barloworld and Key Customer accounts
• Business Planning and/Budgeting Planning
• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customersResponsible for selling Caterpillar marketing initiatives
• Parts quotations followed up and converted into sales
• Promote part sales through service
• Achievement of Targeted Budget and Effective Expenses Management
• Achievement of Operations and customer monthly KPI’s

Qualification, Experience And Competencies

• Grade 12
• B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
• 5 years Caterpillar experience as an artisan
• Workplace Competencies Business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands
• Sound business communication skills
• Basic financial management skills
• PC and Microsoft Office knowledge
• Behavioural Competencies: Relations skills
• Problem solving
• Analysis
• Attention to detail
• Listening
• Influencing and Negotiation