Product Support Sales Representative Global Grade 10

Barloworld Equipment; Springbok; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading equipment management firm in Springbok is seeking a Key Account Manager to build professional relationships with key customers and consult on equipment life cycles and maintenance. The ideal candidate will have a B. Tech Sales/Marketing qualification, 5 years of experience with Caterpillar products, and strong business communication skills. The role offers competitive compensation and opportunities for professional growth.

Qualifications

• 5 years Caterpillar experience as an artisan.
• Sound business communication skills critical in role, including managerial and technical report writing.
• Basic financial management skills.

Responsibilities

• Build productive and professional relationships with key account customers.
• Proactively assess and validate customer needs.
• Consult with customers about equipment life cycles and maintenance solutions.
• Assist with quotes for parts and service.
• Responsible for marketing after-sales products.
• Compile and submit monthly forecasts to management.

Skills

Business development skills

Sound business communication skills

Technical knowledge of product brands

Problem-solving

Analytical skills

Attention to detail

Listening skills

Influencing and negotiation skills

Education

Grade 12

B. Tech Sales/Marketing Diploma or Certificate

Qualified diesel/earthmoving equipment mechanic or equivalent

Tools

Microsoft Office

Job description

Key Outputs

• Build productive, professional relationships and strategic partnerships with key personnel in assigned Key account customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
• Responsible for Marketing after sales products and services
• Liaison Between Barloworld and Key Customer accounts
• Business Planning and/Budgeting Planning
• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customersResponsible for selling Caterpillar marketing initiatives
• Parts quotations followed up and converted into sales
• Promote part sales through service
• Achievement of Targeted Budget and Effective Expenses Management
• Achievement of Operations and customer monthly KPI’s

Qualification, Experience And Competencies

• Grade 12
• B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
• 5 years Caterpillar experience as an artisan
• Workplace Competencies Business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands
• Sound business communication skills
• Basic financial management skills
• PC and Microsoft Office knowledge
• Behavioural Competencies: Relations skills
• Problem solving
• Analysis
• Attention to detail
• Listening
• Influencing and Negotiation